Sep
19
2018
“For many of us, the workplace has become the most diverse setting in our lives,” says Howard Ross who blogs on the SHRM website about his new book, Our Search for Belonging: How the Need for Connection Is Tearing Our Culture Apart (Berrett-Koehler, 2018). He adds that because of more diversity in workplaces, there are also more opportunities to bridge differences. ...more
Jul
31
2018
Research shows that pet owners are willing to make changes and embrace preventive healthcare visits if they know it will benefit their pets. But for pet owners to find value in the recommendations of veterinary professionals and be motivated by their advice, there must be effective communication between the healthcare team and pet owners. ...more
Jun
19
2018
Sometimes a huge gap exists between what a veterinarian tells a client and what the client actually hears. Most practices don't realize these communication gaps even exist! We know this because a white paper was recently published that covers a five-year span of healthcare teams and owners participating in the survey. ...more
Apr
6
2018
Don’t trust the financial future of your practice to something as arbitrary as your gut. Make sure your business decisions are data driven with AAHA’s Vital Statistics Series. AAHA’s bestselling statistical set—including Compensation and Benefits, Financial and Productivity Pulsepoints, and The Veterinary Fee Reference—delivers the key financial indicators you need to improve your practice’s performance. ...more
Mar
5
2018
Ready to improve your practice’s diabetes management game? AAHA’s newly revised Diabetes Management Guidelines feature a robust resource center full of mobile-friendly tools and educational materials to empower practitioners and pet owners alike. ...more
Feb
20
2018
Sometimes a huge gap exists between what a veterinarian tells a client and what the client actually hears. Most practices don't realize these communication gaps even exist! We know this because a white paper was recently published that covers a five-year span of healthcare teams and owners participating in the survey. ...more
Feb
9
2018
A recent study found that most dog and cat owners don’t know what actually happens during their pet’s physical exam, or the importance of the veterinary services performed. Partners for Healthy Pets (PHP) compiled more than five years of data from staff and client surveys. PHP determined that pet owners don’t always hear what veterinary healthcare team members think they communicate to them. ...more
Feb
6
2018
Sometimes a huge gap exists between what a veterinarian tells a client and what the client actually hears. Most practices don't realize these communication gaps even exist! We know this because a white paper was just published that covers a five-year span of healthcare teams and owners participating in the survey. ...more
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