Feb
9
2018
A recent study found that most dog and cat owners don’t know what actually happens during their pet’s physical exam, or the importance of the veterinary services performed. Partners for Healthy Pets (PHP) compiled more than five years of data from staff and client surveys. PHP determined that pet owners don’t always hear what veterinary healthcare team members think they communicate to them. ...more
Feb
6
2018
Sometimes a huge gap exists between what a veterinarian tells a client and what the client actually hears. Most practices don't realize these communication gaps even exist! We know this because a white paper was just published that covers a five-year span of healthcare teams and owners participating in the survey. ...more
Jan
22
2018
The American Association of Feline Practitioners (AAFP) announced last week the results of its 2017 Cat Friendly Practice (CFP) Survey. Launched in 2012, the Cat Friendly Practice program is a worldwide collaboration of feline experts who provide guidelines with recommendations specifically for cats. The AAFP was the first major veterinary organization in North America to implement a coordinated approach to minimize stress associated with veterinary visits for cats, caregivers, and the veterinary team. ...more
Jan
17
2018
Question: What does your competition charge for a digital dental radiograph? A. $65 B. $89 C. $123
Answer: It depends on where you practice.* ...more
Sep
7
2017
PetWell Partners is offering free services and supplies for pets sickened or injured during Tropical Storm Harvey.
...more
Aug
25
2017
Want to enhance communication throughout your practice? It starts with being a good coach. ...more
Aug
21
2017
AAHA’s trusted financial resource, AAHA/VMG Chart of Accounts, just got even better: A new online version is now available free to the veterinary profession. ...more
Aug
3
2017
The American Animal Hospital Association (AAHA) is proud to introduce a new continuing education program designed to help managers improve culture, human resources, and digital marketing within their practices....more
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