Jul
7
2016
Learn how to use the word “jellyfish” to keep meeting discussions from drifting. Our team likes this concept knowing how easy it is to stray off topic in meetings, sales calls and general conversation....more
Jul
6
2016
Strategy, skill and execution are important to achieve success in most veterinary hospitals and practices. However, the mental side of the challenge is too often overlooked in leading the practice team to ultimate goals and successes....more
Jun
30
2016
July 4th is right around the corner and the lazy days—and late starts—of summer are in full force. In fact, more than one in five U.S. workers (23%) are late to work once a month, and 14% are late weekly, according to CareerBuilder. The Society for Human Resources Management reported some of the more creative excuses, culled from CareerBuilder’s nationwide survey in late 2015 responded to by 2,595 hiring and Human Resources managers and 3,252 full-time, U.S. workers. The results were released on Jan. 28. ...more
May
25
2016
Preventive healthcare guidelines are useless if there isn’t a formal implementation process to enroll and motivate staff, and set them up to succeed. Luckily, there are some free resources available. Partners for Healthy Pets (PHP), an alliance of 100+ veterinary associations, veterinary colleges, and animal health companies focused on preventive care led by AAHA and the American Veterinary Medical Association (AVMA), is offering, free of charge, a step-by-step process for implementing the AAHA/AVMA Preventive Healthcare Guidelines for Dogs and Cats (“Guidelines”). ...more
May
19
2016
It’s easy to compare prices among local competitors for common, straightforward services like preventive care exams or spay/neuter surgeries. But most veterinary visits involve a combination of services that can make it impossible to make fair comparisons. AAHA’s biannual report, Veterinary Fee Reference, can help. Based on a biannual nationwide survey, Veterinary Fee Reference reports on more than a thousand fees for all types of simple and complex services. ...more
May
18
2016
Active owners have active dogs. With summer mostly here, they’re hitting the great outdoors ... and dragging home with muscles taxed from overuse. People can drop by any street corner for a quick massage by a trained therapist. Dogs have no such luck. And yet demand is up: As many as 40% of pet owners say they would use complementary therapy for their pets, according to a study by Veterinary Information Network and Pet Care Forum, cited in Canine Medical Massage: Techniques and Clinical Applications (AAHA Press). ...more
Mar
29
2016
As a practice manager, office manager, or hospital administrator, do you ever wonder if your compensation and benefits are similar to that of your colleagues? The results of a recent survey can tell you. The Veterinary Hospital Managers Association (VHMA) recently released the results of its 2015 Compensation and Benefits Survey. Overall, the results show an improvement from the 2013 survey that came on the heels of the recession. ...more
Mar
1
2016
Spring comes in like a lion, and the Federal Emergency Management Agency (FEMA) is well aware of it. In fact, FEMA has designated March as Severe Weather Safety Month. But the environment, it is a’changin’, to paraphrase Bob Dylan, and AAHA-accredited practice Animal Hospital of Rowlett and Diagnostic Center (AHR) in Rowlett, Texas knows this all too well. Indeed, when multiple tornadoes hit Dallas County in December 2015, where AHR is located, it sprang into action, with a client communications plan that included social media....more
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