Jun
1
2019

How do you know which veterinary software is right for your practice? If you’re thinking about new software, start by evaluating your practice goals. Once you have a clear idea of where you want to go, you can ask key questions to ensure the software supports your goals and will grow with the practice.

As you research and evaluate options, think about:

1. Ensuring the right technology fit

Some systems run on in-house servers; others are cloud-based. Each has advantages. What’s right for you will depend on the number of users, your hardware, whether you need mobile access, and other factors.

2. Improving practice efficiency

Systems that capture charges automatically can speed workflow; some can also automatically adjust invoice codes to patient demographics like weight, breed, and sex. Want a paperless environment? Look at how the system manages client and patient information and monitors in-patient care. Another efficiency boost: medical note templates that allow your team to focus on patient care and client relationships by reminding staff to recommend all appropriate services.

3. Providing a better client experience

From offering high-quality educational content and sharing pre- and post-exam information, to requesting and confirming appointments online, client convenience features can strengthen the relationship. Additionally, forward-booking reminders at checkout and other patient reminders encourage compliance.

4. Assessing and growing your practice

A system should offer a variety of ready-to-use reports, such as doctor comparisons, to help you easily measure practice performance. Some systems also enable you to generate target-marketing data. The ability to screen for protocols based on patient demographics and to view clients’ preventive care plans can help increase both compliance and visit frequency.

5. Planning for future needs and goals

To avoid outgrowing your software, look for a system that integrates easily and securely with a wide range of apps and services that expand its capabilities. You might not need  preventive care plans, automated communications, or patient referral management today, but might want them as you grow.

6. Practicing with advanced diagnostics

Features like integration with laboratory equipment and the ability to view and manipulate images from any workstation facilitate access to diagnostic information. You may also want to view patient history graphically. Larger practices might find it useful to have medical note templates that support consistent medical protocols and the ability to send messages between team members.

7. Looking beyond the features to the partnership

Consider how much experience the software provider has in onboarding practices like yours, and whether they offer live training for a smooth switch as well as ongoing support. Price is another important consideration. You will use this software for years to come, so pay attention to what you’ll pay up front as well as over the long term. Also ask if a provider offers payment options. Some can be surprisingly flexible for your budget and business model. Finally, look for software that is updated regularly, so you’ll be well-positioned for the future.

To download our guide on choosing the right software, click here.    

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