Theresa Stern and her service dog, Wills.California resident Theresa Stern knows first-hand the value of service dogs. The vice president of Outreach, Admissions, and Alumni Services for the nonprofit Guide Dogs for the Blind uses a guide dog named Wills, a yellow Labrador retriever who acts as her eyes, increasing her independence by guiding her through daily life.  

“I travel much better using a guide dog,” Stern says. “I’m more confident [than when using a cane]…and having a guide dog can also make you more accessible to human interactions. I know if I’m in an airport, I only have to wait a few seconds before someone says, ‘What a beautiful dog,’ and I can say, ‘Oh thank you! And where is Gate 7A?’ or whatever. So that connection is super important.”

Wills is a service dog—not a pet. A service dog is trained to provide a service to a person with a disability, such as vision impairment, hearing loss, or mobility issues. A service dog can be trained to alert when its handler is about to have a seizure, calm a veteran with post-traumatic stress disorder during an anxiety attack, retrieve items for a handler in a wheelchair, remind someone with mental illness to take his or her medication, and many other skills. Under the Americans with Disabilities Act (ADA) of 1990, service animals are permitted everywhere members of the public are allowed to go, including restaurants, hotels, stores, movie theaters, and other businesses.

That level of public access has led to a boom in people buying fake service dog vests and pretending to have a disability, something that concerns Stern professionally and personally. When fraudulent service dogs misbehave in public places by urinating, growling or acting out of control, they upset business owners and patrons and create prejudice against service dogs as a whole.

“I get the idea that people love Fido so much, but impersonating a person with a disability is just unethical,” Stern says.

But it’s incredibly easy to buy a fake service dog vest or fake ID cards online for less than $50—a Google search of “buy service dog vests” yields more than 1 million hits—and to lie about having a disability. To prevent discrimination and protect the privacy of people with disabilities, the ADA does not require service dog handlers to carry identification or documents about their dogs, and business owners can only ask two questions: “Is the dog a service animal required because of a disability?” and “What work or task has the dog been trained to perform?”

“They can’t ask for any license or certification or any of that kind of stuff,” Stern says. “So it makes it easy for people to sneak their pet dogs into places where normally pets aren’t allowed, or to avoid a pet deposit or fee at a hotel.”

Though business owners can ask any misbehaving service dog to be removed—the ADA says handlers must remain in control at all times, and service dogs must be housebroken—many business owners are wary of potential lawsuits or fines. Instead, some argue to restrict access for service dogs, even legitimate ones; in February 2015, a lawmaker even introduced a bill to the Arizona House of Representatives that would have permitted restaurants to ban all service dogs.

The bill was defeated, but it’s evidence of an increasing backlash against fraudulent service dogs.

“I love animals, we all do, but if you take them out and they’re not used to being out and they’re not well-behaved in public, that type of thing can start to diminish the legitimacy of a real service animal and then my ability to get out with a disability,” Stern says. “So that’s a real concern.”

Fraudulent service dogs have also impacted Stern on a personal level. On a bus in San Francisco, a dog growled and lunged at her guide dog and the owner said, “Well, that’s OK because this is my service dog.” But Stern countered that no legitimate service dog would act like that in public—they have hundreds of hours (sometimes a year or more) of training to prevent such behavior.

“And I’ve been noticing lately, [when] it’s pretty obvious my dog is a guide dog and I’m blind, I’m getting asked more, ‘Is that really a service animal?’ At the airport the other day, three different airport employees asked me, ‘Is that a service animal?’ because they’re getting so many people trying to sneak [dogs] onto airplanes without having to pay the pet fee,” she says. “So it’s definitely starting to become a problem.”

Stern hopes pet owners will do the right thing and not try to cheat the system, and that business owners will educate themselves about their rights and be suspicious of potentially fraudulent service dogs when they act out.

“Most people I run into are super awesome and great,” Stern says. “But it’s just a few [who] could ruin it for the rest of us, so we want to make sure that doesn’t happen.”

Though freelance journalist Jen Reeder is a self-proclaimed “crazy dog lady” who travels with her dog to pet-friendly hotels and asks if she can bring him to parties, she is vexed when pet owners pretend to need a service dog.

Comments (2) -

Dorothy Roy
Dorothy RoyUnited States
10/15/2015 6:24:20 AM #

I was in the Pentagon on 9/11 and can have a panic attack at any time due to smells that bring the memory back.  I went to a hospital in Sun City Center FL to pick up medical records with my "SERVICE DOG" who senses my oncoming attack and licks my legs and hands to calm me.  The Security Guard at the hospital told me to get my "flea bag dog out of the hospital and put him in your car" and then told everyone within ear distance that "she cares more about her damn dog than the patients here."  When I called the hospital to ask that my records be prepared for me to pick them up, the first question I asked was can I bring my Service Dog with me.  I was told ABSOLUTELY YES and we encourage dogs to come with their owners because they give ill patients comfort.  As it turns out, my husband ended up at that same hospital and the Doctors recommended the dog be brought to him in his dying days.  Again, the same security guard refused the dog be allowed in the hospital.  It was not until a member of the ICU staff came down to the front desk and demanded that the dog, with proper ID and vest, be permitted in the hospital were we allowed to enter.  SERVICE DOGS are more than seeing eye dogs!

Kristine Anderson
Kristine AndersonUnited States
10/16/2015 8:04:24 AM #

This quote from the article will be the biggest problem we have. Again, some government official wants to get rid of the problem by letting the bad guys win. Nip the problem in the bud instead! Requiring us to show our dog/handler ID isn't so bad; although they can be forged also, it's a start. Technology will take care of the rest, in time.

"February 2015, a lawmaker even introduced a bill to the Arizona House of Representatives that would have permitted restaurants to ban all service dogs.

The bill was defeated, but it’s evidence of an increasing backlash against fraudulent service dogs."

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