Sep
27
2017

Forward booking is an important process that ensures your patients receive the highest quality care at the right time.

Partners for Healthy Pets (PHP), an alliance of more than 100 veterinary associations, veterinary colleges, and animal health companies focused on preventive care led by AAHA and the American Veterinary Medical Association (AVMA), is providing a free suite of downloadable tools to help your practice implement a successful forward booking system.

Developed in collaboration with Veterinary Medical Association Executives (VMAE), the Ready, Set, Go! forward booking initiative offers ready-to-use tools your team can use to schedule all patients’ next appointments before they leave the practice after their current visit.

Take advantage of several video tools, including “How to Implement Forward Booking in Your Practice,” hosted by Karen Felsted, DVM, CPA, MS, CVPM, CVA. Designed for veterinary practice teams, this webinar and series of coaching sessions will help your staff learn why forward booking is necessity and how your peers are overcoming barriers in forward booking implementation.

Another video series covers how to talk to clients about forward booking when they first walk in the door, in the exam room, and again before they leave. These videos also discuss helpful tips like how management can communicate their support for forward booking and how to provide peer-to-peer support to fellow team members.

A series of posters can be downloaded and framed to help remind clients and team members to make sure clients’ next appointments are booked before they leave the practice.

Take advantage of the free, downloadable tools being offered by PHP and VMAE to implement forward booking in your practice and give your patients the highest quality care you can.

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