Forward booking helps get clients through the door and keeps patients up to date on their medical care.

Need some help getting started? Partners for Healthy Pets (PHP), an alliance of more than 100 veterinary associations, veterinary colleges, and animal health companies focused on preventive care led by AAHA and the American Veterinary Medical Association (AVMA), is providing free, online tools to help your practice improve your forward booking practices.

The Ready. Set. Go! Forward Booking Initiative was developed in collaboration with Veterinary Medical Association Executives (VMAE) and designed to ensure you schedule all patients’ next appointments before they leave your practice.

Some of the easy-to-use resources include a set of six videos that take you through the process of communicating forward booking to clients.

Each video is less than three minutes and includes discussion questions. Topics include:

  • Greeting clients at the front desk
  • Communication tips for managers and team members
  • Peer-to-peer support and tips
  • Doctor in the exam room
  • The end of the exam
  • Checking out and client communication

PHP also offers free, downloadable posters and buttons for practices to order to remind clients to forward book before they walk out the door.

Improve your forward booking practices with these new materials made available by PHP and VMAE and get more clients coming back to receive excellent care for their pets.

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