Jan
20
2017

I have a confession to make. I’m a bit of a rare car enthusiast. It’s even affected my marriage to a degree. There will be times when I’m looking online and I find a vehicle that I can’t live without, and my husband will give me that look, you know the one, the one that says, “Why are you even thinking about buying this?”

“Well,” I say to him, “let me talk to Buzz.”

Buzz is my mechanic. For the past 12 years while I’ve lived in America, Buzz has been the guy I call if I can’t fix something. He’s the guy that if I buy something horrible, he can make it amazing. He’s the guy that consoles me when I try to swap out all 16 valves on a 16-valve engine and get one wrong. He’s my safety net. Because of Buzz, I can think about buying a ridiculous vehicle and I know if I ask Buzz about it, and he says it’s OK, I have nothing to worry about. 

I can imagine for most of you, entertaining the idea of hiring an outside provider to create your website, manage your SEO, or strategize your marketing services is much the same feeling. It’s all well and good when you’re looking at the glossy brochures, but what happens after you’ve bought the services? Will you be left feeling like you have to figure out how to do everything for yourself? Will you even have the time? If you just want to update something on your website, how long will it take to get that done? What does this jargon even mean?

Enter the Beyond Indigo Help Desk. We are the customer support center for Beyond Indigo clients. We are real people who answer all your questions. We help you understand how to use the tools we provide to maintain your own website—and if you don’t want to do it yourself, we’ll do everything for you.

Our customer service center is made up of three components:

  • The Help Desk, where you can submit and keep track of requests
  • The Help Center, where you can find useful articles in our searchable knowledge base
  • Live Chat, where you can ask questions when a representative is online

Our newest addition, the Help Center, is the latest “buzz” for our Help Desk. 

The Help Center is comprised of nearly 100 articles covering a wide range of subjects, from information specific to our Beyond Indigo tools and services, to understanding how SEO works, to diagnosing issues with Facebook and other social media platforms. The Help Center features a wealth of information that is easily accessible for everyone.

“What if I don’t want to do things for myself?” you say. “What if I need my own Buzz?”

The Help Desk team has worked incredibly hard over the past several years to build that experience for our clients. We tout quick response times for all inquiries (less than 5 hours on average) and 100 percent customer satisfaction ratings. You are guaranteed a personal response from a real person on the Help Desk, and a resolution to your issue with 100 percent satisfaction. 

The next time you’re worried about jumping into a new website, SEO services, or marketing solutions for your business, you know you’ll have a safety net with Beyond Indigo’s Help Desk

Oh, and that reminds me. I need to ring Buzz about this 2008 VW R32 that just came up for auction on eBay.

This article was written by Beyond Indigo Help Desk Manager, Noelle Beaudin.

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