Beyond Indigo Pets, AAHA's preferred provider for websites and social media marketing, has a new service called Beyond Reviews that we think will be of interest to your practice. Beyond Reviews is a cloud-based service that provides an easy, intuitive way for hospitals to monitor and manage online reviews--an area of great concern for many practices.

Beyond Indigo's review monitoring tool makes managing your online reputation and tracking and responding to client feedback posted online easy. No longer will you have to manually visit more than a dozen different review websites to check for new feedback--Beyond Reviews continually monitors activity on a host of sites, including:

  • Google+ Local
  • Yahoo Local
  • Yelp
  • Yellow Pages
  • Insider Pages
  • Super Pages
  • Citysearch
  • Foursquare
  • Merchant Circle
  • Wellness

As new reviews are posted by clients, the system sends immediate notification via email to the veterinary clinic, allowing the practice manager to respond to the post and provide the highest level of customer service.

Once entered in the Beyond Reviews system, users do not have to do anything further--everything is automated. However, for those who wish to take a more active role in their online reputation, Beyond Reviews also provides email templates for practices wishing to conduct email campaigns to encourage their clients to write new reviews and users have access to the system's up-to-date information on reputation standing across the various sites. 

Beyond Reviews self-managed online reputation tool saves veterinary practices time, provides high-quality customer service options, and empowers veterinarians to manage their online reputations. This valuable service retails for $99 per month, however, AAHA accredited members can subscribe for just $79 per month--that's a 20 percent savings! For more information, contact Melissa at Beyond Indigo: 877-244-9322, ext. 100, or [email protected]. You can also visit Beyond Indigo online.

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Red is your guide to everything AAHA. Whether you’re looking for association news, updates on our educational offerings, the latest books from AAHA Press, deals from our Preferred Providers, or fun reads from various AAHA staff and AAHA-member veterinary professionals, this is where you’ll find it.

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