Do your clients understand and accept your preventive healthcare recommendations? If not, it may be time to look at your communication strategy. These free resources from Partners from Healthy Pets (PHP) can help:

The Words That Work: This series takes a detailed look at how to have successful preventive healthcare conversations with clients. Individual videos cover topics such as history taking and relationship building, conveying value during a physical exam, and dental, heartworm, and nutrition discussions. In addition, downloadable scripts provide teams with a list of communication techniques that can be applied in everyday practice.

Client communication is at the heart of a practice’s success and is critical to boosting compliance, building strong relationships with A-list clients, and ensuring preventive healthcare is understood and embraced. Why not invest the time in it?

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American Animal Hospital Association | Copyright ©2019 | Privacy Statement | Contact Us
The Standard of Veterinary Excellence ®
American Animal Hospital Association | Copyright © 2014
Privacy Statement | Contact Us