Has your practice implemented a forward booking procedure?

In collaboration with the Veterinary Medical Association Executives (VMAE), Partners for Healthy Pets (PHP) is offering free, downloadable tools to help your practice create an effective forward booking system, including the Ready. Set. Go! Forward Booking Initiative, an array of ready-to-use resources for implementing forward booking at the practice level. Forward booking simply means scheduling all patients’ appointments before they leave the practice.

The first tool you will want to use is The Key to Forward Booking Appointments: Unlock the Potential of a Best Practice for Your Practice. This easy-to-use roadmap will help you implement the suite of forward booking tools located on the PHP website. When you put all of these forward booking pieces together, the result is healthier patients and a healthier practice.

From there, you can download the quick and easy Forward Booking Appointments: How to Fill Your Appointment Schedule. This how-to guide includes examples of effective client–healthcare team conversations and a “roles and responsibilities” checklist for every team member.

A short training video covering effective ways to talk to your clients about forward booking is also available. The video comes with an accompanying discussion guide you can use to talk to your team about the video after watching it.

Lastly, don’t forget your swag! Order buttons for your team members to wear or download high-resolution posters to remind the team to book all patients’ future appointments before they leave the practice.

Help your practice grow by implementing an effective forward booking system. These free, downloadable tools from VMAE and PHP will help you get started and answer your questions.

Partners for Healthy Pets (PHP) is an alliance of more than 100 veterinary associations, veterinary colleges, and animal health companies focused on preventive care led by AAHA and the American Veterinary Medical Association (AVMA).

Photo credit: © iStock/andresr

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