Recently, an AAHA member reached out and asked us to add her to the distribution list for NEWStat, our weekly email roundup of breaking veterinary industry news. After doing some research, we discovered the member was already included on that distribution list, but the emails she received from AAHA were most likely going directly to her Junk folder.

Does this sound familiar? If you feel like you’re missing out on email communications from AAHA, here’s a quick checklist you can use to ensure our messages are landing in your inbox:

  • Check your Spam, Junk, and/or Clutter folder within your email account. If you find messages from AAHA here, move them to your inbox.
  • Add [email protected] to your address book. You can also put it on your “Safe Sender” list or “Whitelist.”
  • Download the images included in AAHA emails. Why is this important? This is one of the two primary ways email providers track messages to determine if you’re opening messages from a particular sender. If your email provider notices you are not downloading images within email messages, it may think your email address is no longer active and block you from receiving future messages from that sender (in this case, AAHA).
  • Click on a link within an AAHA email. This is the second way providers track activity in email messages. We understand that you may not want to take action on every AAHA email you receive (and that’s OK!), but if your email provider notices that you haven’t clicked on a link within an AAHA email after a certain period of time, it may block you from receiving future AAHA messages.
  • Ensure each person at your practice has a unique email address. While this is not always possible, email accounts associated with a practice or business rather than a specific person (e.g., [email protected]) are more likely to get flagged by email providers as inactive or illegitimate.
  • Update your contact information. If you’ve tried the steps above without success, you may need to update the contact information in your AAHA account. To do so, ask the primary contact at your practice to log in at If you’re not sure who your primary contact is, click on “View Hospital Staff” after logging in and look for the name listed under “Primary Contact.”

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About this Blog

Red is your guide to everything AAHA. Whether you’re looking for association news, updates on our educational offerings, the latest books from AAHA Press, deals from our Preferred Providers, or fun reads from various AAHA staff and AAHA-member veterinary professionals, this is where you’ll find it.

Questions or comments?
Email us at [email protected] or call AAHA’s Member Experience Team at 800-883-6301.

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American Animal Hospital Association | Copyright ©2019 | Privacy Statement | Contact Us
The Standard of Veterinary Excellence ®
American Animal Hospital Association | Copyright © 2014
Privacy Statement | Contact Us