Due to an increase in recent call volume, wait times for inbound calls have been longer than usual.
Our members are very important to us as are their questions and inquiries.
We will get to your call as soon as we can; please email [email protected] at any time for additional assistance.

Resource Center

For Veterinary Teams

Telehealth Made Simple
This free RACE-approved webinar will show how the steps and tools in the guidelines will accelerate the adoption of telehealth solutions.

Telehealth Champion
What are the characteristics your team will need in a Telehealth Champion?

Sample Practice Workflow
Determining how you will need to modify your workflow can be intimidating. View this example to give your team ideas on how you can change your day to accomodate telehealth. 

Examples of When Telehealth Might Be Used
You may already be using telehealth even more than you thought. Review these scenarios. Which actions are you already taking? Which other could benefit your practice? 

A Letter from AAHA and the AVMA
Our leadership shares why they prioritized co-creating these novel guidelines.

Frequently Asked Questions 
Get answers to the most common questions on telehealth implementation, platforms, and marketing. 

Pros and Cons of Asynchronous and Synchronous Communication
Reaching out to your clients requires different approaches and technologies depending on the circumstances. What might be right for your practice?

Social Media Images
Post these Facebook or Instagram photos to promote that your practice is open for virtual client appointments.

Telehealth in a Small-Animal Practice
This handout will guide you through the components, definitions, and examples of telehealth.

American Veterinary Medical Association

AVMA Guidelines for the Use of Telehealth in Veterinary Practice
Discover what you need to know about the VCPR rules, liability, evaluation of technology and service provider, monetization, and more in these overarching guidelines.

AVMA Axon Webinar – Virtual Care: The Why, What and How
Explore the world of telemedicine and discover various virtual care options you can consider implementing in your practice. 

Telemedicine Case Studies: Learn from Your Colleagues’ Experience
Explore how veterinarians are using modern technology to improve patient care and meet business challenges.

AVMA Policy on Telemedicine

AAHA Press

aahapresslogo.pngVeterinary Fee Reference, Eleventh Edition
Get the data to price your connected care services appropriately with our expert benchmarking guide. Find your perfect price for more than 500 services—including telehealth—with the new and updated edition.

aahapresslogo.pngExceptional Customer Experience: 80 Tips for Compassionate Care, Clear Communication, and Authentic Client Connections
Whether via streaming video, phone, email, or text, customer service skills are essential for building a positive client relationship. Get 80 of the most practical and creative customer service tips from AAHA members.

aahapresslogo.pngEducating Your Clients from A to Z
Convey a good “webside” manner during each telehealth visit with help from this client communication guide. Perfect for all members of the practice team, it has real-world examples and scripts to take the guesswork out of talking to clients.

Additional Industry Resources

The Real Life Rewards of Virtual Care 

Improving Curbside Efficiency

A Better Day with Telehealth: What Virtual Care Looks Like in Veterinary Medicine

Boehringer Ingelheim Animal Health USA Inc., CareCredit, and Merck Animal Health have supported the development of the 2021 AAHA/AVMA Telehealth Guidelines for Small-Animal Practice and resources through an educational grant to AAHA.