Sessions and Schedule

Wednesday, September 12: Welcome to Denver!

2:00 p.m.–6:30 p.m.

Registration desk hours
 

5:00 p.m.–6:30 p.m.

Welcome reception
 

Thursday, September 13: Healthy Practices Day

7:00 a.m.–7:50 a.m.

Sunrise Session
Sponsored by Zoetis
 

7:50 a.m. –8:00 a.m.

REFRESHment Break
 

8:00 a.m.–9:30 a.m.

Keynote: UnMarketing: Stop Marketing, Start Engaging
Scott Stratten  
 

9:30 a.m. –10:00 a.m.

REFRESHment Break
 

10:00 a.m.–12:30 p.m.

Culture Transformation: The Most Important Practice Leadership Decision You Will Ever Make
Dr. Ed Kanara  
 

10:00 a.m.–12:30 p.m.

Leading Your Team with Purpose
Debbie Boone  
 

10:00 a.m.–12:30 p.m.

Leveraging Client Feedback: Profiting from Online Reputation Management
Bill Schroeder  
 

12:30 p.m.–2:00 p.m.

Lunch and Human Library
 

12:45 p.m.–1:45 p.m.

Lunch symposia
Sponsored by HUB
 

12:45 p.m.–1:45 p.m.

Lunch symposia
Sponsored by VMG
 

2:00 p.m.–3:15 p.m.

Polarity: Caring for Others and Ourselves, Part 1
Dr. Kimberly Pope-Robinson  
 

2:00 p.m.–3:15 p.m.

Conversations for Success
Dr. Debbie Stoewen  
 

2:00 p.m.–3:15 p.m.

Marketing Services in Day to Day Interactions without Seeming Pushy (Phone, Exam Room, and at Checkin)
Sarah Procopio  
 

3:15 p.m. –3:30 p.m.

REFRESHment Break
 

3:30 p.m.–4:45 p.m.

 

3:30 p.m.–4:45 p.m.

Cause Marketing and the Veterinary Practice
Jane Harrell  
 

3:30 p.m.–4:45 p.m.

Trends at the Most Profitable Veterinary Hospitals
Terence O’Neil  and Beth Scott
 

4:45 p.m. –5:00 p.m.

REFRESHment Break
 

5:00 p.m. –5:30 p.m.

Healthy Practices wrap-up session
 

5:30 p.m.–6:30 p.m.

A Celebration of Excellence
 

Friday, September 14: Healthy Leaders Day

7:00 a.m.–7:50 a.m.

Sunrise Session
 

7:50 a.m. –8:00 a.m.

REFRESHment Break
 

8:15 a.m.–9:30 a.m.

Keynote: Service Excellence Culture
The Ritz-Carlton Leadership Center  
 

9:30 a.m. –10:00 a.m.

REFRESHment Break
 

10:00 a.m.–12:00 p.m.

Creating Joy in Your Veterinary Practice
Kerry Plemmons   
 

10:00 a.m.–12:30 p.m.

Service Excellence Culture
The Ritz-Carlton Leadership Center  
 

10:00 a.m.–12:30 p.m.

Management Gone Right: Discussing Real-Life Scenarios
Brian Conrad  
 

12:30 p.m.–2:00 p.m.

Lunch and Human Library
 

12:30 p.m.–2:00 p.m.

Lunch symposia
Sponsored by Merck Animal Health
 

12:45 p.m.–1:45 p.m.

Lunch Symposia: Path to Increased Practice Profitability
Sponsored by Zoetis Petcare
 

2:00 p.m.–3:15 p.m.

Intentional Leadership: Leading by Living the Life You Want
Dr. John Jacobson  
 

2:00 p.m.–3:15 p.m.

Bringing Clarity, Focus, and Direction to Your Practice with Effective Team Meetings
Brian Conrad  
 

2:00 p.m.–3:15 p.m.

Successfully Adding New Services or Products to Your Practice
Dr. Ernie Ward  
 

3:15 p.m. –3:30 p.m.

REFRESHment Break
 

3:30 p.m.–4:45 p.m.

From Disney to Dean: Insights on Career Success and Improved Wellbeing
Dr. Mark Stetter  
 

3:30 p.m.–4:45 p.m.

Workplace Wellness: How a Culture of Personal Health Can Transform Your Practice
Dr. Ernie Ward  
 

3:30 p.m.–4:45 p.m.

Making the Most of What You Have: Surviving and Thriving in a Staff Shortage
Brenda Tassava  
 

4:45 p.m. –5:00 p.m.

REFRESHment Break
 

5:00 p.m. –6:00 p.m.

Healthy Leaders wrap-up session
 

Saturday, September 15: Healthy Teams Day

7:00 a.m. –7:50 a.m.

Sunrise Session
Sponsored by Zoetis Petcare
 

7:50 a.m. –8:15 a.m.

REFRESHment Break
 

8:15 a.m.–9:30 a.m.

Keynote: Culture Eats Strategy for Lunch
Curt Coffman  
 

9:30 a.m.–10:00 a.m.

REFRESHment Break
 

10:00 a.m.–12:30 p.m.

Vet Life Hacks: Working Effectively with Every Personality in Your Practice
Karlene Belyea  
 

10:00 a.m.–12:30 p.m.

Building a Healthy Practice Culture
Randy Hall  
 

10:00 a.m.–12:30 p.m.

How to Market Your Practice to Attract (and Retain) the Best Team
Brenda Tassava  
 

12:30 p.m.–2:00 p.m.

Lunch and Human Library
 

2:00 p.m.–3:15 p.m.

Vet Life Hacks: Becoming the Best Leader by Being Your Best Self
Karlene Belyea  
 

2:00 p.m.–3:15 p.m.

Leading a Fully Engaged Practice Team
Randy Hall  
 

2:00 p.m.–3:15 p.m.

Managing Labor and Direct Costs: Stop Chasing Pennies and Save a Dollar
Beth Scott and Terence O’Neil
 

3:15 p.m.–3:30 p.m.

REFRESHment Break
 

3:30 p.m.–4:45 p.m.

Vet Life Hacks: Finding Balance, Stressing Less, and Having More Fun
Karlene Belyea
 

3:30 p.m.–4:45 p.m.

Up Your Salesmanship: Marketing Strategies and More to Build Your Accredited Practice
Dr. Margot Vahrenwald
 

4:45 p.m.–5:00 p.m.

REFRESHment Break
 

5:00 p.m.–6:00 p.m.

Healthy Leaders wrap-up session
 

8:00 p.m.–10:00 p.m.

Reception with live karaoke band
 

Sunday, September 16: Thank you, go-getters!

8:00 a.m.–9:30 a.m.

2018 Diabetes Management Guidelines for Dogs and Cats
Dr. Patty Lathan, Dr. Renee Rucinsky and Rachel Poulin
 

9:30 a.m.–9:45 a.m.

REFRESHment Break
 

9:45 a.m.–11:30 a.m.

Keynote: The HERO Effect
Kevin Brown