Sessions and Schedule

To reserve your seat, register for the sessions you want to attend by clicking here and following these three steps:

  1. Click the teal “Click here to login” link
  2. Login to your AAHA account
  3. Click the teal “Edit Your Registration” button to begin the session selection process

Wednesday, September 12: Welcome to Denver!

2:00 p.m.–6:30 p.m.

Registration desk hours
 

5:00 p.m.–6:30 p.m.

Welcome reception

Sponsored by Virox Animal Health

 

6:30 p.m. –7:00 p.m.

Yoga

Sponsored by CareCredit

 

Thursday, September 13: Healthy Practices Day

5:45 a.m. –6:45 a.m.

Kilt Run/Walk
 

7:00 a.m. –7:30 a.m.

Yoga

Sponsored by CareCredit

 

7:00 a.m.–7:50 a.m.

Sunrise Session: Where Business and Medicine Intersect: Rethinking the Anesthetic Journey
Dr. Karen Felsted

Sponsored by Zoetis Petcare

 

7:00 a.m.–7:50 a.m.

Sunrise session: Seven Amazing Online Marketing Techniques
Troy Leonard

Sponsored by Doctor Multimedia

 

7:50 a.m.–8:00 a.m.

REFRESHment Break
 

8:00 a.m.–9:30 a.m.

Keynote: UnMarketing: Stop Marketing, Start Engaging
Scott Stratten  

Sponsored by Virox Animal Health

 

9:30 a.m. –10:00 a.m.

REFRESHment Break and book signing with Scott Stratten
 

10:00 a.m.–12:30 p.m.

Culture Transformation: The Most Important Practice Leadership Decision You Will Ever Make
Dr. Ed Kanara  
 

10:00 a.m.–12:30 p.m.

Leading Your Team with Purpose
Debbie Boone  

Sponsored by MWI Animal Health

 

10:00 a.m.–12:30 p.m.

Leveraging Client Feedback: Profiting from Online Reputation Management
Bill Schroeder  

Sponsored by MWI Animal Health

 

12:30 p.m.–2:00 p.m.

Lunch and Human Library
 

12:45 p.m.–1:45 p.m.

Lunch symposium: Business Insurance for Veterinarians
Liz Stoler

Sponsored by HUB International


 

12:45 p.m.–1:45 p.m.

Lunch symposium: Consolidation Counterpoint
John Tait, DVM and Link Welborn, DVM

Sponsored by VMG

 

12:45 p.m.–1:45 p.m.

Sensory Wellness Walk
Dr. Laura Baltadano
 

2:00 p.m.–3:15 p.m.

Polarity: Caring for Others and Ourselves, Part 1
Dr. Kimberly Pope-Robinson  
 

2:00 p.m.–3:15 p.m.

Conversations for Success
Dr. Debbie Stoewen  
 

2:00 p.m.–3:15 p.m.

Marketing Services in Day-to-Day Interactions Without Seeming Pushy (Phone, Exam Room, and at Check-In)
Brenda Tassava  

Sponsored by MWI Animal Health

 

3:15 p.m. –3:30 p.m.

REFRESHment Break
 

3:30 p.m.–4:45 p.m.

 

3:30 p.m.–4:45 p.m.

Cause Marketing and the Veterinary Practice
Jane Harrell  

Sponsored by Zoetis Petcare

 

3:30 p.m.–4:45 p.m.

Trends at the Most Profitable Veterinary Hospitals
Beth Scott

Sponsored by MWI Animal Health

 

4:45 p.m. –5:00 p.m.

REFRESHment Break
 

5:00 p.m. –5:30 p.m.

Healthy Practices wrap-up session
 

5:30 p.m.–6:30 p.m.

A Celebration of Excellence Reception

Sponsored by Zoetis Petcare

 

Friday, September 14: Healthy Leaders Day

5:45 a.m.

Fun Run/Walk
 

7:00 a.m. –7:30 a.m.

Yoga

Sponsored by CareCredit

 

7:00 a.m.–7:50 a.m.

Sunrise Session: Two Compounds That May Improve the Way You Practice
Dr. Robert Silver  

Sponsored by Rx Vitamins

 

7:00 a.m.–7:50 a.m.

Sunrise Session: Heartworm Society Guidelines: Simplifying the Complicated
Dr. Tom Nelson  

Sponsored by Ceva Animal Health

 

7:00 a.m.–7:50 a.m.

Sunrise Session: Preventive Care: Clinical Evidence and Strategies for Success
Nancy Drumm and Casey Etter

Sponsored by IDEXX Animal Health

 

7:50 a.m. –8:00 a.m.

REFRESHment Break
 

8:00 a.m.–9:30 a.m.

Keynote: The HERO Effect
Kevin Brown  

Sponsored by Hill’s Pet Nutrition

 

9:30 a.m. –10:00 a.m.

REFRESHment Break and book signing with Kevin Brown
 

10:00 a.m.–12:00 p.m.

Creating Joy in Your Veterinary Practice
Kerry Plemmons   
 

10:00 a.m.–12:30 p.m.

Management Gone Right: Discussing Real-Life Scenarios
Brian Conrad  

Sponsored by MWI Animal Health

 

10:00 a.m.–12:30 p.m.

How to Market Your Practice to Attract (and Retain) the Best Team
Brenda Tassava  

Sponsored by MWI Animal Health

 

12:30 p.m.–2:00 p.m.

Lunch and Human Library
 

12:45 p.m.–1:45 p.m.

Lunch symposium: The Personality of Veterinary Professionals: a Neuroscience Perspective
David Labno

Sponsored by Merck Animal Health


 

12:45 p.m.–1:45 p.m.

Lunch symposium: Path to Increased Practice Profitability
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA

Sponsored by Zoetis Petcare


 

2:00 p.m.–3:15 p.m.

Intentional Leadership: Leading by Living the Life You Want
Dr. John Jacobson  
 

2:00 p.m.–3:15 p.m.

Bringing Clarity, Focus, and Direction to Your Practice with Effective Team Meetings
Brian Conrad  

Sponsored by CareCredit

 

2:00 p.m.–3:15 p.m.

Reaching and Influencing Millennials
Bill Schroeder  

Sponsored by MWI Animal Health

 

3:15 p.m. –3:30 p.m.

REFRESHment Break
 

3:30 p.m.–4:45 p.m.

From Disney to Dean: Insights on Career Success and Improved Wellbeing
Dr. Mark Stetter  
 

3:30 p.m.–4:45 p.m.

Creating a Culture of Accountability in Your Practice
Randy Hall  

Sponsored by Hill’s Pet Nutrition

 

3:30 p.m.–4:45 p.m.

Making the Most of What You Have: Surviving and Thriving in a Staff Shortage
Brenda Tassava  

Sponsored by MWI Animal Health

 

4:45 p.m. –5:00 p.m.

REFRESHment Break
 

5:00 p.m. –6:00 p.m.

Healthy Leaders wrap-up session
 

Saturday, September 15: Healthy Teams Day

5:45 a.m.

Fun Run/Walk
 

7:00 a.m. –7:30 a.m.

Yoga

Sponsored by CareCredit

 

7:00 a.m. –7:30 a.m.

AAHA Culture Breakfast: What’s the Big Deal About Culture?
Dr. Mike Cavanaugh and Randy Hall
 

7:00 a.m. –7:50 a.m.

Sunrise Session: Supporting You and Your Practice from Good to Great
Dr. Richard DeBowes  

Sponsored by Ceva Animal Health


 

7:00 a.m. –7:50 a.m.

Sunrise Session: Healthy Teams and Practices Leverage the Power of Injectables
Brenda Tassava  

Sponsored by Zoetis Petcare


 

7:50 a.m. –8:00 a.m.

REFRESHment Break
 

8:00 a.m.–9:30 a.m.

Keynote: Service Excellence Culture
The Ritz-Carlton Leadership Center  
Alexandra Valentin

Sponsored by Boehringer Ingelheim Animal Health

 

9:30 a.m.–10:00 a.m.

REFRESHment Break
 

10:00 a.m.–12:30 p.m.

Vet Life Hacks: Working Effectively with Every Personality in Your Practice
Karlene Belyea  
 

10:00 a.m.–12:30 p.m.

Building a Healthy Practice Culture
Randy Hall  
 

10:00 a.m.–12:30 p.m.

Service Excellence Culture
The Ritz-Carlton Leadership Center  
Alexandra Valentin

Sponsored by Boehringer Ingelheim Animal Health

 

12:30 p.m.–2:00 p.m.

Lunch and Human Library
 

12:45 p.m.–1:45 p.m.

Lunch symposium: Does the Veterinary Profession Have a Mental Health Crisis?
Dr. Linda Lord

Sponsored by Merck Animal Health


 

2:00 p.m.–3:15 p.m.

Vet Life Hacks: Becoming the Best Leader by Being Your Best Self
Karlene Belyea  
 

2:00 p.m.–3:15 p.m.

Leading a Fully Engaged Practice Team
Randy Hall  
 

2:00 p.m.–3:15 p.m.

Managing Labor and Direct Costs: Stop Chasing Pennies and Save a Dollar
Terence O’Neil

Sponsored by MWI Animal Health

 

3:15 p.m.–3:30 p.m.

REFRESHment Break
 

3:30 p.m.–4:45 p.m.

Vet Life Hacks: Finding Balance, Stressing Less, and Having More Fun
Karlene Belyea
 

3:30 p.m.–4:45 p.m.

Up Your Salesmanship: Marketing Strategies and More to Build Your Accredited Practice
Dr. Margot Vahrenwald

Sponsored by MWI Animal Health

 

3:30 p.m.–4:45 p.m.

Is Virtual Care (Telehealth) Becoming a Reality? How to be Ready for the Challenges and Benefits of Offering Telehealth in Your Practice
Cheryl Good, DVM; Aaron Massecar, PhD; Marla McGeorge, DVM; Pam Nichols, DVM; Lori Teller, DVM, DABVP (canine/feline), CVJ

Sponsored by Hill’s Pet Nutrition

 

4:45 p.m.–5:00 p.m.

REFRESHment Break
 

5:00 p.m.–6:00 p.m.

Healthy Teams wrap-up session
 

8:00 p.m.–10:00 p.m.

AAHA Open Mic Night
 

Sunday, September 16: Thank you, go-getters!

7:00 a.m.–9:30 a.m.

2018 Diabetes Management Guidelines for Dogs and Cats
Dr. Patty Lathan, Dr. Renee Rucinsky and Rachel Poulin

Sponsored by Merck Animal Health

 

9:30 a.m.–9:45 a.m.

REFRESHment Break
 

9:45 a.m.–11:30 a.m.

Keynote: Culture Eats Strategy for Lunch
Curt Coffman  

Sponsored by Hill’s Pet Nutrition