FAQs
Product access, pricing, terms and conditions
How do I get the free version of the product?
If you are an AAHA accredited practice or member, please contact us for your activation code for AAHA BenchmarkingLite and to learn more.
Do I have to sign a long-term contract to access this product?
No. Users sign a service order with Petabyte Technology and must provide thirty (30) days written notice to cancel.
Can I pay month to month to access this product?
As part of the purchase and sign-up process, Petabyte Technology will capture your credit/debit card information and charge your account monthly via recurring billing for the products you select, if there is a charge associated with the product(s). Users sign a service agreement and may cancel with thirty (30) days' notice.
My practice doesn’t belong to the American Animal Hospital Association (AAHA). Can I still get access to this product?
Yes. AAHA Benchmarking+ and AAHA Benchmarking+ and Petabyte Analytics may be purchased by any veterinary practice. Please complete this form to begin.
I’m a consultant in the veterinary industry. Can I purchase AAHA Benchmarking to help my clients?
Not at this time. The product is currently only available to veterinary practices.
Is my data secure?
All your data is handled using proprietary software, so the data that appears in AAHA Benchmarking is:
- Anonymized
- Processed with algorithms to prevent reversibility
- Encrypted at every step of its journey
- Stored with high levels of security and encryption
You can add your data to AAHA Benchmarking to optimize your practice with peer-sourced, timely metrics, knowing that security is our utmost concern.
Standards
Do I need to use the AAHA chart of accounts to use this product?
No. Petabyte natively uses the AAHA chart of accounts and diagnostic codes as its foundation for benchmarking and its analytics platform. These tools work behind the scenes to standardize the data, allowing you to benchmark your practice against others, no matter how any practice is entering financial data.
What happens if I’m not using the AAHA COA?
Nothing happens to your PIMS data – it is the Petabyte Matcher tool that cleans and standardizes the output in AAHA Benchmarking, allowing practices to compare performance. The continuous migration wizard and the Matcher work in unison so all new entries are cleaned and standardized.
Do I need to be using AAHA standard diagnostic codes to use this product?
No. Petabyte natively uses the AAHA chart of accounts and diagnostic codes as its foundation for benchmarking and its analytics platform. These tools work behind the scenes to standardize the data, allowing you to benchmark your practice against others, no matter how any practice is entering data. “Spay, dog” is the same as “Dog, spay.”
What happens if I’m not using AAHA standard diagnostic codes?
Nothing happens to your PIMS data – it is the Petabyte Matcher tool that cleans and standardizes the output in AAHA Benchmarking, allowing practices to compare performance. The continuous migration wizard and the Matcher work in unison so all new entries are cleaned and standardized.
How can I get a copy of AAHA standard diagnostic codes?
Get a complimentary copy of AAHA’s standard diagnostic codes by clicking on the link to the left or here. AAHA's standard diagnostic codes are used to standardize and normalize your practice data in order to generate true veterinary benchmarks. You do not need to use them in your own practice - Petabyte's Matcher tool maps your codes to the standard.
How can I get a copy of the AAHA chart of accounts?
Get a complimentary copy of AAHA’s chart of accounts by clicking on the link to the left or here. AAHA's chart of accounts is used to standardize and normalize your practice data in order to generate true veterinary benchmarks. You do not need to use them in your own practice - Petabyte's Matcher tool maps your codes to the standard.
Product Setup
How do I connect my PIMS?
In order to connect your PIMS to AAHA Benchmarking+, you'll need to download and install a secure application provided by Petabyte. Once you've completed the member validation process and entered your credit card details, you'll receive an email with the app and instructions for installing it. The app then provides live data streams to the veterinary benchmarking product.
What PIMS does AAHA Benchmarking work with?
AAHA Benchmarking products currently work with more than 20 different PIMS, including AVImark, Cornerstone, and Intravet. Please contact us to see if your PIMS is already set up.
How long does it take to set up the PIMS continuous migration?
It takes about 20 minutes to set up the Migration Wizard in order to begin the continuous migration process. The continuous migration of your PIMS data to the Benchmarking product is what makes live veterinary benchmarking across the profession possible.
What steps are involved in setting up the PIMS continuous migration?
Once you’ve set up the Migration Wizard, you will have access to Petabyte’s library of FAQs, which provide more information and explainers to guide you through the migration process.
Will I need technical support to set up the PIMS continuous migration?
Set up is relatively straightforward and most practices install the app and complete setup on their own. However, for anyone that needs some extra assistance, we do provide a service via Lucca Professional Install that can help practices complete setup. Please contact us for details.
Are there any other technology requirements?
AAHA Benchmarking works from any device, whether it's a phone, tablet, or desktop computer. You can access rhapsody anytime, anywhere.
AAHA Benchmarking is completely cloud-based. All you need is a computer that is connected to the internet. We support all major browsers, including Chrome and Firefox. We work on Mac, Windows, Android, iOS, and any other major operating system.
AAHA Benchmarking works best on Google Chrome. If you're on a Windows computer with Internet Explorer, we recommend downloading Chrome here: https://www.google.com/chrome/. If you're having any issues, we also recommend upgrading your browser to the latest version. This won't just help AAHA Benchmarking, but you'll stay better protected with the latest version of your browser.