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Professional Skills: Practitioner Workshop - Agenda


7:30 – 8:00am Check in and continental breakfast

8:00 – 8:10am Welcome and Introductions

8:10 – 9:00am Exam Room Mastery

  • What clients and employers are looking for in a veterinarian
  • The client experience
  • Interactive exercise  

9:00 -9:15am Break

9:15 – 10:15am Leveraging Your Staff and Client Compliance

  • The importance of leveraging your staff
  • Real world tips and examples to increase compliance, medical quality and the bottom line for you and the practice.
  • Interactive exercise

10:15 – 10:45am Break

10:45am – 12:00pm Compensation Models

  • Associate Compensation Forms with Q&A

12:00 - 1:00pm Lunch

1:00-2:00pm Mastering Profitability, Key Business Principles, Metrics for Success, and Action Planning

  • Mastering Profitability and Key Business Principles
  • Metrics for success
  • Action Planning

2:00-2:20pm Break

2:20 – 4:00pm The Real Secret to Success

  • Emotional Intelligence (EQ)
  • DISC
  • Connecting EQ & DISC to enhance Para-Professional Relationships

4:00 – 4:30pm Networking Time

4:30pm   Wrap up

  • Evaluations
  • Receive EQ books




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