December 15, 2017

Bright Idea from Accreditation

Your brightest ideas from 2017

2018 is right around the corner! No matter what your practice resolutions are, your AAHA community has you covered. Need help getting started? Let’s take a look back at some of our accredited members’ most brilliant moments from the last year.

Garden Oaks Veterinary Clinic in Houston, TX recently promoted their AAHA-accredited status with custom T-shirts for the staff to wear during an open house (see photo).

Petersen Pet Hospital in Cedar Rapids, IA has team meetings every Friday. Approximately every six months, the practice manager interrupts the meeting with a surprise emergency patient scenario. At that time, the team drops everything and maneuvers into emergency mode! This helps the team practice their response as they would in the event of a true emergency.

Midland Animal Clinic in Midland, MI uses a wireless doorbell inside their comfort room, which also has a separate entrance. Clients ring the bell when they are ready for the veterinarian to perform the euthanasia, and again when they leave. This allows clients extra privacy and they never have to leave the room to alert staff.

Anima Plus in Gatineau, Quebec, Canada, uses an open design concept in their reception area. Instead of having a reception desk, they have several tables for clients to sit at with the front desk staff. This allows them to have sit-down conversations in a more intimate and welcoming environment.

Pet Vets Animal Hospital in Oak Park, IL has jingle bells in their crash kit. They place the bells on seizure risk patients for an additional audio cue when a patient is seizing.

Northgate Pet Clinic in Decatur, IL hung a large, framed map of the city and surrounding areas in the hallway outside their exam rooms. Every time there is a confirmed case of heartworm disease or parvovirus, a staff member will pin a colored flag to the map. The practice feels this has been an effective way to increase compliance.

Beattie Animal Hospital in Brantford, Ontario, Canada emails discharge instructions to clients prior to the discharge appointment. This gives clients time to review the instructions and think of any questions before they pick up their pet.

Always Compassionate Veterinary Clinic in Pittsburgh, PA sends staff members to Disney World when they reach their 10-year anniversary. They pay for the room, flight, and a Park Hopper pass for a four-day, three-night trip. The only requirement is the employee must take a photo with the logo of the clinic in the park so it can be hung in the practice.

West Loop Veterinary Care Center in Chicago, IL posted a large-scale version of their mission, vision, and core values in the break room. Wall decals featuring the hospital’s core values are also placed in non-client areas to keep them top of mind.

Since the layout at Old Tappan Veterinary in Norwood, NJ does not lend itself to separate waiting areas for dogs and cats, the hospital built cat cubbies into the windowsills. Large enough to place a cat carrier inside, the cubbies can be closed to minimize interactions with other animals and loud noises, while allowing the cat to have a view.

Broad Ripple Animal Clinic in Indianapolis, IN offers “well pay” instead of sick pay. Full-time employees receive four extra hours of pay on the last paycheck of the month, which adds up to 48 hours, or six extra days of pay. This also means the practice manager does not have to keep track of sick time on the occasion an employee does call in sick.


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