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Product Detail

Become a Client Communication Star DVD
Become a Client Communication Star DVD

Product Code: BCCLC
Publication Year: 2014
Member: $79.95
Non-Member: $98.95

Description

In this exciting DVD training program, Wendy S. Myers of Communication Solutions for Veterinarians provides insightful communication tips to improve compliance and client service. Get practice tips in 18 key areas, including phone greetings, appointment confirmation calls, converting phone shoppers into new clients, first impressions when greeting clients, handling angry clients, choosing words carefully, welcome gifts for new clients, proactive scheduling, how surveys improve your practice, and more. This training tool can help every member of your team become communication experts to better understand clients and help more pets get the care they need.


About the Author
 
Wendy S. Myers owns Communication Solutions for Veterinarians in Denver, Colorado. Her consulting firm helps teams improve compliance, client service, and hospital management. Communication Solutions for Veterinarians has provided phone skills training to more than 5,000 veterinary team members nationwide. Wendy is a certified veterinary journalist who frequently writes for veterinary journals. She is also the author of five books and five videos.
 
DVD, approximately 35 minutes, Communications Solutions for Veterinarians

Table of Contents

I. Phone Communication Skills
1. Phone Greetings
2. Appointment Confirmation Calls
3. Phone Shoppers 

II. Exam Communication Skills
4. First Impressions 
5. Exam Room Greetings
6. Promoting Refills During Exams
7. Setting Expectations in the Exam Room
8. Importance of Business Cards
9. Word Makeovers: What You Say Matters
10. Choose Your Words Carefully
11. Apply HEAT
 
III. Marketing Communication Skills
12. Collecting Clients’ Emails
13. Welcoming Gifts 
14. Scheduling Progress Exams
15. Preparing for Payment
16. Proactive Scheduling
17. How Surveys Improve Your Practice
18. How to Get More Positive Online Reviews

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