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Connecting with Grieving Clients: Supportive Communication for Fourteen Common Situations, Second Edition
Connecting with Grieving Clients: Supportive Communication for Fourteen Common Situations, Second Edition
Laurel Lagoni, MS
Dana Durrance, MA

Pages: 148
Product Code: MGBB2
ISBN: 978-1-58326-166-8
Publication Year: 2011
Edition: Second
Format: Perfect-bound
Dimensions: 6" x 9"
Member: $15.58
Non-Member: $18.38


Special discounted price! Original price $38.95 M | $45.95 NM
Guiding clients through grief following the loss of a beloved pet is one of the hardest parts of your staff’s job. But if handled sensitively and compassionately, the situation can strengthen the bond with the client for years to come. 
The new, second edition of this valuable resource builds staff confidence by offering specific strategies for dealing with grieving clients. Every aspect is addressed—such as dealing with emergencies, delivering bad news, and euthanasia decisionmaking—and the guide also provides information on pet hospice programs and client support resources. Organized to facilitate staff meeting discussions, this resource offers roleplay ideas targeted to 14 of the most common situations involving client grief.
“Essential to the practice library. . . . Informative, timely, and relevant to the entire veterinary team.”
Betty J. Carmack, RN, EdD, professor emerita, University of San Francisco School of Nursing, author of Grieving the Death of a Pet
“A must-read for pet care professionals. . . . Veterinarians and veterinary technicians will find a variety of helpful ideas to aid in their knowledge of this topic. ”
Coleen Ellis, CT, founder, Two Hearts Pet Loss Center; cochair, Pet Loss Professionals Alliance

About the Authors 
Laurel Lagoni, MS, is president and CEO of World by the Tail Inc. and the director of the Veterinary Wisdom Resource Center. She cofounded the Argus Institute for Families and Veterinary Medicine at Colorado State University’s James L. Voss Veterinary Teaching Hospital.

Dana Durrance, MA, was a veterinary grief specialist and consultant who lectured at veterinary conferences, veterinary hospitals, and schools. She and her husband, a veterinarian, owned Mountain Shadows Pet Hospital in Colorado Springs, Colorado. She passed away in 2016.

Softcover, AAHA Press

Table of Contents


How to Use This Book

Section 1. Connecting with Grieving Clients
Veterinary Grief Support
Clinical Communication Skills and Emotional Support Protocols

Section 2. Support Protocols for 14 Common Situations
Situation 1. Crises and Emergencies
Situation 2. Delivering Bad News
Situation 3. Euthanasia Decision-Making
Situation 4. Client-Present Euthanasia
Situation 5. Viewing Bodies
Situation 6. Grief Responses to Pet Loss
Situation 7. Handling Body Care Options
Situation 8. Client Guilt
Situation 9. Making Referrals
Situation 10. Helping Children
Situation 11. Helping Seniors
Situation 12. Helping Disabled Clients
Situation 13. Other Pets’ Grief
Situation 14. Adopting New Pets

Appendix: Forms
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