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Shipping and Returns

Shipping is free for accredited members

The AAHA Store now offers free shipping for all accredited members in the US or Canada. To use free shipping, simply log in to your AAHA-accredited member account. You will see an option for free shipping at checkout. No minimum purchase necessary. Standard shipping rates will apply for nonmembers, expedited shipping, and international orders outside the US and Canada.

Satisfaction guaranteed

If you are not satisfied with your purchase for any reason, you may return the product(s) within 7 days of receipt for a full refund—no questions asked. We will refund the purchase or credit your account, not including shipping charges, after we receive and process your return. This policy extends to any CD and DVD sold as an additional feature of a book product, but not to any opened CD or DVD sold as a stand-alone product (see below).

General returns policy

If you return items more than 7 days after delivery, the following conditions apply: (1) merchandise must be in resalable condition; (2) items must be returned within 30 days of receipt, accompanied by a note explaining the reason for the return and a copy of your invoice, packaging slip or mailing label; and (3) package must be returned prepaid. AAHA does not accept returns of any CD or DVD that has been opened (taken out of its plastic wrap), or any media that has been downloaded.

Damaged, defective or incorrect products

If a product is damaged, defective, or incorrect, we will either replace it or give you a full refund (including shipping), depending on the option you prefer. If you require a replacement, we will process the new order upon receipt of the damaged or defective product. For product(s) damaged in transit, please keep the shipment in its original packing materials and contact us for instruction.

AAHA’s representatives are available to assist you with your return from 7:00 a.m. to 5:00 p.m. MT, Monday through Friday. Just call 800-883-6301 or 303-986-2800.

U.S. orders

Up to $25                        add $6.95

$26-$100                         add $10.95

$101-$174                         add $14.95

Over $175                        add $18.95

2-day delivery**               add $35

Overnight delivery**        add $70

*We reserve the right to charge actual shipping for orders with heavy items and/or overnight and second-day shipping. Prices are subject to change without notice. 
**Orders must be placed before 2 p.m. MT Monday–Friday for same-day processing. Orders placed after 2 p.m. are shipped the next business day. 

International orders* 

Surface freight (3-4 months) add $41
Air freight (3-4 weeks)          add $59

Canadian orders*

Regular delivery              add $29.95
Overnight delivery          add $102

*All rates are in U.S. dollars. Conversion rates may change actual amount charged. We reserve the right to charge actual shipping for orders with heavy items and/or overnight shipping. Prices are subject to change without notice. Orders must be placed before 2 p.m. MT, Monday – Friday for same-day processing. Orders placed after 2 p.m. are shipped the next business day. 

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