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Staff Training

101 Veterinary Human Resources Questions Answered

101 Veterinary Human Resources Questions Answered

Veterinary professionals weighed in with their most pressing human resources questions; Dobbs and Dunn offer their expert responses and advice. Find the answers to questions faced every day in practice, set up in easy-to-reference categories.
Member: $24.95 | Non-Member: $29.95 View Details
101 Veterinary Inventory Questions Answered

101 Veterinary Inventory Questions Answered

From basic inventory principles and techniques to calculations and formulas, this handy book gives managers all the information they need to effectively oversee and control inventory.
Member: $24.95 | Non-Member: $29.95 View Details
101 Veterinary Marketing Questions Answered

101 Veterinary Marketing Questions Answered

As a practice owner or manager, marketing your practice is crucial to reaching pet owners and sustaining client loyalty. Here is your guide to veterinary marketing success.
Member: $24.95 | Non-Member: $29.95 View Details
101 Veterinary Technician Questions Answered

101 Veterinary Technician Questions Answered

Veterinary technicians learn the skills and gain the knowledge they need to get started while in veterinary technician programs, but there are many things that can be learned only on the job.
Member: $24.95 | Non-Member: $29.95 View Details
AAHA’s Complete Guide for the Veterinary Client Service Representative

AAHA’s Complete Guide for the Veterinary Client Service Representative

Take the hassle out of training and equip your client service representatives with the knowledge and skills necessary to best represent your practice with this one-of-a-kind guide. Includes a downloadable, modifiable version to customize for your best practices.
Member: $90.95 | Non-Member: $106.95 View Details
Be a Champion: 80 Tips to Work Smarter, Save Money, and Show the Love to Clients and Pets

Be a Champion: 80 Tips to Work Smarter, Save Money, and Show the Love to Clients and Pets

Pick and choose from the best practices of the most successful veterinary hospitals. This fun-to-read collection of tips covers everything from medicine to marketing. Work smarter, not harder!
Member: $8.95 | Non-Member: $9.95 View Details
Become a Client Communication Star DVD

Become a Client Communication Star DVD

In this exciting DVD training program, your team will learn insightful communication tips to improve compliance and client service.
Member: $79.95 | Non-Member: $98.95 View Details
Career Choices for Veterinary Technicians: Opportunities for Animal Lovers, Revised First Edition

Career Choices for Veterinary Technicians: Opportunities for Animal Lovers, Revised First Edition

This revised first edition is full of options for career directions and changes for working and aspiring veterinary technicians. Learn about the requirements, salaries, and pros and cons for each career. Includes advice and insight from veterinary technicians around the country.
Member: $25.95 | Non-Member: $31.95 View Details
Connecting with Clients: Practical Communication for 10 Common Situations, Second Edition

Connecting with Clients: Practical Communication for 10 Common Situations, Second Edition

Communicating with clients isn’t always easy—especially in tough situations. Prepare your staff for challenging conversations with a handy reference, interactive videos and role playing scenarios.
Member: $40.95 | Non-Member: $51.95 View Details
Connecting with Grieving Clients: Supportive Communication for Fourteen Common Situations, Second Edition

Connecting with Grieving Clients: Supportive Communication for Fourteen Common Situations, Second Edition

Client grief is one of the most delicate issues your staff must face. This helpful guide uses specific strategies and roleplay to prepare the whole team for 14 situations with grieving clients.
Member: $38.95 | Non-Member: $45.95 View Details

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