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Terms of Use

The following American Animal Hospital Association (AAHA) Terms of Use apply to all AAHA electronic communications, including AAHA’s websites, blogs, social media sites, and other electronic communications that we may send to you, such as email. By using the AAHA website and opting in to other methods of communication, you agree to the following terms and conditions.

We may periodically change these policies by updating this page. Your continued use of this site and other methods of communication after we post any revised policy means you accept our revised policy.

General Policies
Privacy Policy
Community Commenting Guidelines
AAHA-Accredited Members Facebook Group Community Guidelines

General Policies

Ownership, license, use
This website and other methods of communication are owned and operated by AAHA. AAHA has developed certain marks, taglines, and logos to identify AAHA in a consistent manner to the veterinary industry, clients, and consumers. AAHA has registered its marks in the U.S. and Canada and reserves all rights to their use. Unauthorized use of the AAHA marks is a violation of trademark laws of the U.S. and Canada and is subject to legal action and penalties as provided by law.

Advertisers and content from outside providers
Advertisers appearing on any AAHA website are responsible for their own policies and procedures during e-commerce transactions. If you click on an ad to make a purchase on an advertiser’s website, we recommend that you review the advertiser’s policy regarding e-commerce transactions on their site. We are not responsible for products and services transactions that are conducted on advertiser websites.

Publication of any advertisement, product information, or white paper on an AAHA website is for informational purposes only. It does not constitute an official or agreed position of AAHA, nor does it necessarily reflect the views, policies, or guidelines of AAHA or necessarily imply that AAHA endorses or approves the advertiser, product, service, or author’s viewpoints. The information provided are entirely those of the company and/or authors that have paid for the listing of that particular content. AAHA is not responsible for any errors or omissions in the content of this site or its associated white papers or for damages arising from their use or performance under any circumstances.

Information disclaimer
The information provided on AAHA’s website is not a replacement for appropriate medical, financial, legal, or other advice. AAHA does not in any way endorse or guarantee the accuracy, reliability, or completeness of the facts, views, opinions, recommendations, information, or statements contained on this website. Readers are urged to consult their veterinarians, attorneys, accountants, and other professional advisors on all medical-related and practice-related decisions. AAHA shall not be held liable for adverse reactions to, or damage resulting from, the application of this information or any misstatement or error contained on this website.

Periodically, we perform site maintenance activities that may disrupt the normal operations of the site. Our goal is to perform routine maintenance during non-peak hours; however, occasionally unforeseen interruptions occur to normal operation of the site. We are committed to correcting these as soon as possible.

Privacy Policy

The American Animal Hospital Association respects the privacy of all of our online visitors. Our website does not collect any information from visitors without their prior approval. The following information details AAHA’s commitment to website privacy.

Online purchase of products/services
Orders for AAHA products and services can be placed through the AAHA website. These online transactions are made via a secure server that utilizes data encryption. Purchasing information, including email addresses, is not shared with any third parties. User purchasing information that is collected is used to check the user’s qualifications and bill the user for products and services. AAHA also uses the information to send the user information about AAHA.

Membership applications
Applications for AAHA membership can be submitted through the AAHA website. These transactions are made via a secure server that utilizes data encryption.

AAHA occasionally rents the list of member names and postal addresses to third parties. Prior to renting this list, AAHA approves all promotional mailings from third parties to ensure the information is applicable and of general interest to AAHA members. The email addresses, phone numbers, and fax numbers of AAHA members are not sold to third parties.

AAHA regularly distributes e-newsletters to members via email. The Association also may occasionally send email announcements to AAHA members regarding new AAHA products, services, and information. These email messages may be sent to website visitors who have provided an email address and have indicated a desire to receive such announcements.

All broadcast e-newsletters and email messages give individuals the ability to “opt out” of receiving similar future AAHA email announcements. Email addresses collected from members and/or through the AAHA website are not sold to third parties.

AAHA uses cookie technology for certain features of this website. The site includes session cookies for members-only and discussion-forum sections, as well as for the sections where AAHA products and services are offered for sale. These session cookies are temporary files that self-terminate either when the user closes the Web browser, or at an expiration date.

Visitors also have the option to set a permanent cookie, which allows entry to the members-only section without the input of a username and password. To access the members-only section, the member’s browser must be set to accept cookies.

Some advertisements may also use cookies for demographic informational purposes only.

Log files
To improve the functionality of this website, AAHA collects personally non-identifiable log files from visitors and analyzes the aggregate data. AAHA may share basic website traffic information, such as the number of page views, hits, and unique visitors with sponsors and/or advertisers.

The AAHA website includes links to other sites. AAHA is not responsible for the privacy practices or content of other sites. This privacy statement applies solely to information collected by the AAHA website.

Message boards
The AAHA website makes message boards available to its users. Please remember that any information that is disclosed in these areas becomes public information and the user should exercise caution when deciding to disclose personal information. Our website cannot ensure or warrant the security of any information the user transmits and the user does so at his or her own risk. It is not AAHA’s responsibility to maintain the secrecy of any passwords the user sets up and/or any account information disclosed.

Service announcements
It may be necessary for AAHA to send users a service-related announcement for situations, such as a temporary suspension of service. Generally, users may not opt-out of these communications.

Community Commenting Guidelines

AAHA encourages visitors to its websites, blogs, and social media channels to participate in discussion regarding the content of our online articles and social media posts and the general topics they address. In using our websites, blogs, and social media channels as a platform of discussion and debate, we require and encourage that each participant adhere to our Community Commenting Guidelines.

AAHA reserves the right to moderate and remove comments that are not consistent with our Community Commenting Guidelines. AAHA will not edit comments but rather will accept or reject comments in their entirety. Please also see the disclaimer in our Facebook Group Community Guidelines regarding discussions among competitors.

Community Commenting Guidelines
Do not:
  • Use lewd, inappropriate, or overly offensive language
  • Attack, harass, or threaten other users
  • Use hate speech
  • Impersonate other people
  • Reveal personal information, such as phone number or workplace, about yourself or others
  • Promote commercial material, advertise, or publish spam or spam-like content in our comment threads
  • Misrepresent the AAHA brand or aggressively criticize our staff members
  • Criticize or complain about specific AAHA member hospitals; please lodge your complaints using our hospital feedback form
  • Offer specific medical advice on our website, blogs, or social media channels
  • Respect others
  • Engage in intelligent conversation and debate
  • Keep the conversation relevant and on topic

AAHA-Accredited Members Facebook Group Community Guidelines

The goal of this group is to help AAHA-accredited members celebrate their accreditation and become better AAHA practices. The group is designed to foster peer-to-peer dialogue to help practices share ideas about how to best communicate the value of AAHA accreditation to their clients and community members.

Only individuals associated with AAHA-accredited hospitals will be approved for membership in the group. The group is overseen by the AAHA Social Media Committee, which is composed of AAHA volunteers and AAHA staff.

Posting policy
The AAHA-Accredited Members Facebook Group gladly welcomes questions, advice, photos, videos, and other information related to celebrating and promoting AAHA accreditation. This is a peer-to-peer forum designed for members to share practice management strategies relating to the promotion of AAHA accreditation - this group is not designed for sharing of medical advice. AAHA expects courteous and respectful discourse - any unprofessional comments will be removed without notice. AAHA reserves the right to ban members who violate group guidelines.

The American Animal Hospital Association is committed to compliance with all federal and state antitrust laws. As part of its commitment, AAHA wishes to remind all those participating on this Member Facebook Page that certain topics are not proper subjects for discussion by competitors. Among the subjects which should never be discussed are prices or rates charged or paid; conditions, terms and prices of services; discounts or promotional allowances; allocation of customers; divisions of markets; or refusals to deal with a particular supplier or class of suppliers. Agreements among competitors relating to any of these subjects can result in criminal and civil penalties. Criminal penalties include fines up to $100 million dollars for corporations and $1 million dollars for individuals as well as imprisonment of up to ten years. Civil damages are automatically tripled under the antitrust laws.

Please remember that any information that is disclosed in these areas becomes public information and the user should exercise caution when deciding to disclose personal information. AAHA cannot ensure or warrant the security of any information the user transmits and the user does so at user's own risk. It is not AAHA's responsibility for maintaining the secrecy of any passwords the user sets up and/or any account information disclosed.

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