AAHA Press is the publishing arm of the American Animal Hospital Association, with a mission to provide educational and practical resources for the veterinary profession.
Our bestselling resources include books on practice management, hospital safety, client education, and pet loss in addition to the staples you rely on, such as forms, stickers, and medical records.
AAHA Guide to Creating an Employee Handbook
Easily create a solid foundation for your hospital team with this comprehensive new edition, including exclusive HR resources for managing through COVID-19.
Practical Guide to Veterinary Hospital Design
Practice Made Perfect
Master the management and leadership skills needed to lead a thriving practice with the bestselling Practice Made Perfect.
Mastering a changing world: 4 things your employee handbook should have in advance of a crisis
As we all experience the COVID-19 crisis, the need for an employee handbook has never been clearer. A well-constructed manual provides structure to practice operations, even in uncertain times. Your handbook establishes ground rules that facilitate your ability to educate, guide, and treat your staff fairly and with dignity. When policies and procedures are consistently followed, a handbook also helps to legally protect your practice and ensure your staff has a solid foundation for all working conditions that may arise.
Amanda L. Donnelly, DVM, MBA
is a speaker, consultant, and author with more than 30 years of experience in the veterinary profession. She is a second-generation veterinarian who combines her practice experience and business expertise to help veterinarians communicate better with their teams and clients.
Kellie G. Olah, SPHR, SHRM-CP
is a nationally certified Senior Professional in Human Resources (SPHR) and serves as the human resource consultant for Veterinary Business Advisors, Inc. She has a combined 15 years of experience in the legal and human resource fields, and previously served as the head of human resources for a large technology company.
Charlotte Lacroix, DVM, JD
owns Veterinary Business Advisors, Inc., a national consulting firm advising on veterinary business and legal issues. Beginning her career as an equine veterinarian, she transitioned to law in order to advocate for veterinarians.