AAHA Press is the publishing arm of the American Animal Hospital Association, with a mission to provide educational and practical resources for the veterinary profession.
Our bestselling resources include books on practice management, hospital safety, client education, and pet loss in addition to the staples you rely on, such as forms, stickers, and medical records.
Exceptional Customer Experience: 80 Tips for Compassionate Care, Clear Communication, and Authentic Client Connections
Dive into top tips from AAHA-accredited practices for providing excellent customer service—to clients and teammates.
Practical Guide to Veterinary Hospital Design
AAHA Controlled Substance Logs
Updated and improved to ensure best practices, the AAHA Controlled Substance Logs help veterinary professionals meet the DEA’s stringent recordkeeping requirements in all 50 states.
Turning Challenging Clients Around: 6 Expert Tips from AAHA-Accredited Practices
Every practice has one—the pet owner who causes tension and conflict. Managing these clients can be a major hurdle in your practice, but it can also present an opportunity. With skill, understanding, and preparation, even the worst offenders can be turned into loyal, satisfied clients.
is a retired DEA supervisory special agent who spent 26 years gaining extensive experience in all facets of complex criminal drug-conspiracy investigations. As founder and CEO of TITAN Group, Teitelman directs a team of leading DEA compliance and state regulatory compliance experts and investigators to ensure that veterinary clients receive the highest quality services and support.
September 30–October 3, 2020
Got DEA compliance questions? The DEA experts behind the AAHA Controlled Substance Logs and the forthcoming book, The AAHA Guide to Safeguarding Controlled Substances, will be taking all of your controlled substance and DEA queries in the AAHA Book Nook during the virtual Connexity conference.
WHEN: Friday, October 2, 2020, 12:30─1:30 p.m. MT
WHERE: AAHA Book Nook
January 16–January 20, 2021