Pet owners want healthy pets, but all too often, they don’t understand how preventive healthcare can help. That’s where staff communication comes in. And free tools, focused specifically on communicating the value of preventive healthcare, can help.

Partners for Healthy Pets (PHP), an alliance of 100+ veterinary associations, veterinary colleges, and animal health companies focused on preventive care led by AAHA and the American Veterinary Medical Association (AVMA), is offering free, downloadable tools to guide your staff through the critical conversations related to preventive healthcare.

The Words that Work Series offers communication techniques and scripts to help team members navigate client conversations related to preventive healthcare. The series includes downloadable scripts, related videos, and a workbook.

Some of the scripts you can expect in The Words that Work Series include:

• Engaging Your Team (NEW)
• Payment Options
• Treatment Plans and Costs (NEW)
• Forward Booking Appointments
• Prepare the Client for Future Healthcare Costs
• Ways to Talk about Flea Control
• Ways to Talk about Heartworm Prevention
• Physical Exam
• Nutrition
• Dental
• Heartworm Prevention

Communication is at the heart of strong client relationships. Now, those conversations can include preventive healthcare, thanks to this series of free, downloadable tools.

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