Unlearning, not learning, is a real challenge

Many of us have experienced unlearning after buying a different automobile. The new key works differently, the gearshift is now on the column, or the windows are controlled by a button not a crank handle. Mark Bonchek suggests that learning organizations have focused incorrectly. The problem isn’t learning: it’s unlearning. In every aspect of business, we are operating with mental models that are outdated…. Continue reading

Source: Harvard Business Review


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