Your clients don’t always hear what you think you told them. A free, online tool can fix that


Sometimes, a huge gap exists between what a veterinarian tells a client and what the client actually hears. For example: 73% of practices assess dogs for pain but only 45% of clients believe they do.

If you’re thinking, “But they were standing right there when I did the assessment!” you should read “The Opportunity” white paper.

Published last year, the paper discusses the results of more than 1,100 veterinary hospital team members and 1,300 pet owners surveyed over a five-year period (it’s where we got that 75%/45% pain assessment statistic). The white paper includes an exclusive, online, easy-to-use survey tool from Partners For Healthy Pets (PHP), also called The Opportunity, that’s designed to give practices a customized insight into the communication gaps between clients and their healthcare team regarding preventive healthcare.

Most practices don't realize these communication gaps even exist. PHP wants to correct that.

PHP, an alliance of more than 100 veterinary associations, veterinary colleges, and animal health companies focused on preventive care and led by AAHA and the American Veterinary Medical Association, is offering free, downloadable tools like The Opportunity Survey Tool to help your practice incorporate preventive care as a key component in improving the lives of your patients and their owners.

Implement The Opportunity Survey Tool from PHP in your practice for improved client satisfaction, enhanced practice strength, and, most importantly, healthier, happier pets.

Photo credit: © iStock/asiseeit

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