Free, online tools to help make sure your clients actually hear what you tell them

Communication gaps exist in all practices, even the ones that provide the highest quality medicine and exceptional client service. We're talking about communication gaps between clients and the healthcare team staff.

Here’s an opportunity to help you close that gap, from Partners for Healthy Pets (PHP).

The Opportunity offers an exclusive, online, easy-to-use survey tool that is designed to give practices a customized insight into the communication gaps between clients and their healthcare team regarding preventive healthcare. Most practices don’t realize these communication gaps even exist!

We know this because a white paper published in 2018, also called The Opportunity, covers a five-year span of healthcare teams and owners participating in the survey.

The paper includes comprehensive data analysis and encourages practices to look in the mirror and sign up for the survey to identify their practice's communication gaps. Then, practices are encouraged to develop a practice champion using the Champion’s Workbook (offered by the Veterinary Hospital Managers Association and the National Association of Veterinary Technicians in America) to have their practice utilize the gap-closing PHP tools available on the PHP website.

PHP, an alliance of more than 100 veterinary associations, veterinary colleges, and animal health companies focused on preventive care led by AAHA and the AVMA, is offering free, downloadable tools like The Opportunity to help your practice incorporate preventive care as a key component in improving the lives of your patients and their owners.

Implement The Opportunity Survey Tool from PHP in your practice for improved client satisfaction, enhanced practice strength, and, most importantly, healthier, happier pets.

Photo credit: © iStock/Natali_Mis

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