Veterinary trends
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February 28, 2024
VIDEO: Exploring insights and strategies outlined In AAHA's retention study
ICYMI: With a goal of 90% retention in the veterinary space, AAHA’s CEO shares some key insights on our recent retention whitepaper, “Stay, Please.” -
February 28, 2024
3 Ways to empower your customer service team
Great customer service begins long before the client steps into your practice. Debbie Boone, CVPM, applies hospitality principles from vet med and beyond to train CSRs in how to deliver the best care to clients —including an appropriate level of knowledge to help triage common cases. -
February 26, 2024
A conversation: Being Black in veterinary medicine
A candid, no-holds-barred conversation with two Black veterinary professionals about the challenges they’ve faced—and the strength and inspiration they’ve found—on their career paths. -
February 23, 2024
Stuck on social captions? Let AI be your springboard
When faced with another month of social media posts to write, artificial intelligence (AI) tools can be a springboard for ideas and a place to start—but the human review is crucial . -
February 21, 2024
Medical errors: Stop blaming the people and start fixing the systems
Individuals are often blamed w hen mistakes and adverse events happen , but when there are risky vulnerabilities in equipment and processes, it’s the systems that need to change , not just the people .