July 23, 2020
How to deal with angry clients . . . to a point
If you’re noticing more angry clients feeling put out by the change in your pet-care protocols, you’re not alone. Here's what to do about it.
July 23, 2020
If you’re noticing more angry clients feeling put out by the change in your pet-care protocols, you’re not alone. Here's what to do about it.
July 23, 2020
BluePearl, which operates 90 specialty and emergency pet hospitals in 21 states, recently announced an “alarming” 70% increase in the number of canine parvovirus cases presenting in their emergency rooms during the pandemic compared to the same time periods in the past five years.
April 01, 2020
For J. Scott Weese, DVM, DVSc, DACVIM, social distancing equals social responsibility. Inside the hospital and out.
April 09, 2020
Up until last weekend, there were only four reported cases of dogs and cats testing positive for the SARS-CoV-2 virus anywhere in the world: two dogs and a cat in Hong Kong, and another cat in Belgium. Then along came a tiger
April 03, 2020
Got spare PPE? Ready to give it away? That’s what Andrea Moore, DVM, co-owner and medical director of AAHA-accredited Pinnacle Animal Hospital in San Jose, California, wanted to do.
March 16, 2020
Interested in the animal health implications of COVID-19? Two of the experts who helped put together the 2018 AAHA Infection Control, Prevention, and Biosecurity Guidelines want to fill you in during a free webinar this Thursday, March 19.
July 30, 2020
Christen Skaer, DVM, recently asked her colleagues what their hospitals were doing about staff childcare during COVID. There weren't a lot of answers.
August 04, 2020
Two years ago, Partners for Healthy Pets (PHP) partnered with Vetstreet, a leading provider of veterinary marketing solutions, to develop the Inactive Client Program, a client-centric email reminder program to reengage inactive pet owners.
August 06, 2020
Most practices are experiencing a major uptick in business. But the boom in general practices is cascading—onto emergency practices.
August 06, 2020
Every veterinary team is currently experiencing a surge of stress and exhaustion. It’s important to ensure that managers and team members are creating a psychologically safe workplace to help everyone cope with these changes.