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May 27, 2022

Can Caring for Working Dogs Improve How We Care for All Patients?

One of the central themes in the AAHA Working, Assistance, and Therapy Dog Guidelines, the first set of complied guidelines for the care and handling of these amazing canine citizens, is the idea of cooperative care – with the dogs, with their handlers, and with our veterinary teammates. We certainly owe these heroes our compassion, empathy, and gentle handling, but in truth those are skills we can never polish up too much in our work as veterinary professionals.

June 02, 2022

Marketing Trends in a Post-Pandemic World

Covid has been an era-defining event, like past plagues, wars and natural disasters. And like other such events, it follows a predictive pattern, notes Kristina Roberts, Global Consumer Leader at Ernst & Young (EY), a global accounting firm.   

How to Rate Employee Performance During a Pandemic

It’s time for the annual performance review. And although, as a practice manager, you may be tempted to check the box, “exceeded expectations” for simply surviving a global pandemic , that’s not helpful. In fact, there are ways to create value for both your employees and the practice. All that is demanded is that you (sigh) pivot once again.  

June 02, 2022

4 ways to level up cost conversations with clients

The rapid evolution of veterinary care over the last few years is obvious in the emergence of curbside care and other pandemic-driven services. But have practices changed the way they approach cost conversations and financial care for clients?

June 15, 2022

Trends sneak preview: Serving Seniors

Pet ownership among seniors is also on the rise. Yet while many older Americans enjoy having pets and reap the health benefits of compassion animals, the reality is that caring for a pet can become more challenging with age.

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