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February 28, 2024

3 Ways to empower your customer service team

Great customer service begins long before the client steps into your practice. Debbie Boone, CVPM, applies hospitality principles from vet med and beyond to train CSRs in how to deliver the best care to clients —including an appropriate level of knowledge to help triage common cases.

March 15, 2024

Managing online reviews using AI

Whether it’s a 5-star raving review or a 1-star rant, online reviews need professional, concise replies to maintain your practice’s good reputation. AI tools like ChatGPT can help you build templates, craft replies in sensitive situations, and come up with new ways to say thanks for the positive reviews too.

March 11, 2024

Lifting boxes: An alternative to work-life balance

“Balancing” work and life can feel impossible for working parents. Emily Singer, VMD, writes that instead of trying to balance work with life, flexibility and self-care are better goals.

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