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When faced with another month of social media posts to write, artificial intelligence (AI) tools can be a springboard for ideas and a place to start—but the human review is crucial .

ICYMI: With a goal of 90% retention in the veterinary space, AAHA’s CEO shares some key insights on our recent retention whitepaper, “Stay, Please.”    

Great customer service begins long before the client steps into your practice. Debbie Boone, CVPM, applies hospitality principles from vet med and beyond to train CSRs in how to deliver the best care to clients —including an appropriate level of knowledge to help triage common cases.

You don’t have to be a wildlife vet to help animals in places like the Galapagos Islands, Kenya, or Sumatra—small animal veterinary professionals are needed to serve the dogs, cats, and people who live near the wild too.

Whether it’s a 5-star raving review or a 1-star rant, online reviews need professional, concise replies to maintain your practice’s good reputation. AI tools like ChatGPT can help you build templates, craft replies in sensitive situations, and come up with new ways to say thanks for the positive reviews too.

Approximately one in five people have a neurodivergent condition. This diversity brings unique strengths and opportunities for self-care and allyship in how we work with teammates and clients who have bipolar disorder, autism, ADHD, obsessive compulsive disorder, and other forms of neurodiversity.

Vet med has been mostly female since 2009 but research suggests inherent bias, unequal resources, and the “motherhood penalty” contribute to why females still trail males in income and status.

“Balancing” work and life can feel impossible for working parents. Emily Singer, VMD, writes that instead of trying to balance work with life, flexibility and self-care are better goals.

Veterinary practices can support employees who are parents by implementing nongendered policies to balance time off and other parenting considerations for fathers and nonbirthing parents.

Guilt felt by working parents is a type of unhelpful “persecutory guilt,” writes Emily Singler, VMD, that can be avoided and healed through releasing unrealistic expectations and shifting responsibilities and priorities.