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Each month in NEWStat , we highlight an article from the upcoming issue of Trends magazine.  Pet Specialists of Monterey owner and founder Greg Marsolais, DVM, MS, DACVS, knew he wanted to open a referral hospital that adhered to the highest standards of veterinary excellence. So he built it from the ground up to be an AAHA-class referral hospital. Their strict adherence to AAHA principles is one of the reasons Pet Specialists of Monterey was named the 2019 AAHA-Accredited Referral Practice of the Year.

Each month in NEWStat , we highlight an article from the upcoming issue of Trends magazine. Offering multiple payment options to clients can help forge stronger relationships, create a more profitable and efficient business, and ultimately let you focus on providing quality veterinary care. This article discusses the various ways clients can pay, including pet insurance, wellness plans, nonprofit programs, and payment plans.

For many pet owners, summer means relieving the heat by letting their pups swim in lakes, rivers, or ponds. Along with the standard water-safety steps you give your clients, there’s something else you might want to mention. 

In positive cultures, people are engaged, driven by purpose, and full of enthusiasm. These cultures have low turnover rates, low burnout rates, high team morale, and an overall sense of elevated wellbeing. They also outperform their peers.

Frequent changes to Facebook’s advertising options, ad placement, and bidding strategies sometimes make it difficult to know the best way to use your advertising dollars. This leads us to the question, “Are Facebook ads worth the cost?” The answer? Read on!

Six expert tips from AAHA-accredited practices from Exceptional Customer Experience: 80 Tips for Compassionate Care, Clear Communication, and Authentic Client Connections .

Veterinary technicians navigating pandemic-induced stressors are having mood, energy, concentration, and sleeping problems. Many have lost passion and empathy at work. Flexible mindsets and workplaces and better self-care are crucial to keep our essential technicians going strong.  

A 10-year-old spayed female domestic shorthair cat presented for acute-onset, progressive lameness of five days’ duration.

Clients interested in homemade diets need advice to avoid nutrient deficiencies or excesses that happen all too easily.

No one likes anesthetic complications. The most effective way to prevent complications is to establish anesthetic processes that result in high-level anesthesia care.