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The American Animal Hospital Association (AAHA) is proud to introduce a new continuing education program designed to help managers improve culture, human resources, and digital marketing within their practices.

“I learned more in this 1 year than I think I learned in the past 10 years of managing the practice,” says Kate Parker, part-owner and hospital manager at Animal Urgent Care in Arvada, Colorado, and a recent graduate of the Veterinary Management Institute (VMI).

The American Association of Feline Practitioners (AAFP) announced last week the results of its 2017 Cat Friendly Practice (CFP) Survey. Launched in 2012, the Cat Friendly Practice program is a worldwide collaboration of feline experts who provide guidelines with recommendations specifically for cats. The AAFP was the first major veterinary organization in North America to implement a coordinated approach to minimize stress associated with veterinary visits for cats, caregivers, and the veterinary team.

Has your hospital ever turned away a patient because, as much as you wanted to help, you simply couldn’t cover the expense? The AVMA has a solution that's like having your own in-house 501(c)(3) charitable foundation. 

During the COVID-19 crisis, all practices are entering an uncertain economy, either with reduced business from a client base that is sheltering at home, with the reduction of staff members to illness, or from being classified as a nonessential business that must close to prevent community spread of the virus.

How are you and your team working through today’s unforeseen challenges? If you’re feeling stressed, that’s no surprise. “Ambiguity and uncertainty drive stress,” says Randy Hall, founder and CEO of Aspire and veterinary leadership consultant. 

“Everything about the Veterinary Management Institute (VMI) training program has been fantastic,” said recent VMI graduate Jennifer Lehman. “Every speaker has contributed something that I have been able to take back to my clinics and put into action.”  

Everyone in a veterinary hospital works hard, but there’s a special kind of grit needed to work in client services – where that grit most often needs to be delivered with a smile.

“I would absolutely recommend this program to anyone who's looking to further their career development and their professional learning” - Courtney Hubrecht, hospital director at AAHA-accredited Four Seasons Veterinary Specialists in Loveland, Colorado, and a recent graduate of the Veterinary Management Institute (VMI).

AAHA’s trusted financial resource, AAHA/VMG Chart of Accounts, just got even better: A new online version is now available free to the veterinary profession.