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December 13, 2022

8 Ways to manage phone call volume smarter

Are your clients and team frustrated by high phone call volume? Some upfront planning and simple strategies like phone trees, on-hold messaging, and auto texts can help. Start with an honest look at how easy (or not) it is for your clients to reach you.

January 04, 2023

Which social media platforms should my practice use?

Get your questions answered in this advice column by veterinary social media marketing coach Cheyanne Flerx ! In her first column, s he says your best social media platform depends on your clients’ demographics , your bandwidth, and your goals.

June 04, 2020

“Survival mode”: Stress in the time of corona

In a profession predisposed to problems of burnout and compassion fatigue, the extra stress involved in seeing patients during a pandemic can be dangerous. And while most AAHA-accredited hospitals are grateful to be busy, they acknowledge that the pandemic is taking a toll.

June 14, 2022

PetSmart’s new ownership model includes AAHA-accreditation

PetSmart kicked off the trend of offering veterinary services in retail stores back in 1994. Now they're revolutionizing the market again with an independent business ownership model that allows veterinarians to open their own AAHA-accredited practice inside a PetSmart location.

November 21, 2022

The 3 stages of employee retention

In the current veterinary hiring market, job-hopping hardly has any stigma anymore—so what does that mean for keeping your best employees? Stacy Pursell, CPC, CERS, of The Vet Recruiter breaks down the three stages of retention.

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