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April 30, 2022

Have You Thanked a CSR This Week?

Everyone in a veterinary hospital works hard, but there’s a special kind of grit needed to work in client services – where that grit most often needs to be delivered with a smile.

May 14, 2020

How to safely reopen your hospital

Back in the early days of the pandemic, people talked about the future in terms of “when things get back to normal.” Not anymore. Now they talk in terms of the “the new normal,” and what that’s going to look like. For many animal hospitals, the new normal is already here.

April 08, 2021

Advice on staff COVID vaccinations

As more Americans are getting their COVID vaccinations, many veterinary practices are working to figure out their vaccination policy.

April 16, 2021

How to keep a great receptionist

Letting your receptionists know you appreciate them is a great way to start. And now is the perfect time to do it...

May 02, 2023

AAHA Con 2023: Everyone’s invited to San Diego

AAHA Con is coming! Consider this your personal invitation from Chief Medical Officer Jessica Vogelsang, DVM, to join us in San Diego September 20–23 for the new-and-improved AAHA conference, open to all in the profession.  

March 25, 2020

Mental health risks and strategies for veterinary teams during the pandemic

Both the Centers for Disease Control and Prevention and the National Institute for Occupational Safety and Health provide online resources for emergency responders and others facing traumatic incident stress. While these resources focus on more acute situations, much of the information applies to veterinary teams working during the pandemic, such as . . .

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