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AAHA’s trusted financial resource, AAHA/VMG Chart of Accounts, just got even better: A new online version is now available free to the veterinary profession.

Pet owners spend more time researching payment information than they do researching pet care provider information, according to a recent study.

The average staff turnover rate at veterinary hospitals is 23% per year. How big of an issue is it at your practice?

Only 3% of pets in the US are covered by pet insurance. How can we as a profession help boost that number so that cost ceases to be a major barrier to care?  

Are your clients and team frustrated by high phone call volume? Some upfront planning and simple strategies like phone trees, on-hold messaging, and auto texts can help. Start with an honest look at how easy (or not) it is for your clients to reach you.

Get your questions answered in this advice column by veterinary social media marketing coach Cheyanne Flerx ! In her first column, s he says your best social media platform depends on your clients’ demographics , your bandwidth, and your goals.

Many factors can interfere with our comfort or ability to offer a spectrum of care. Examining these barriers and how to overcome them is the first step in broadening the use of spectrum of care approaches.

When they’re done right, team meetings leave the staff feeling good—not beat up or bored, says practice owner Jenn Galvin. It starts with a purposeful agenda and setting expectations of the “when, where, and what” ahead of time.

Is a few posts a week enough on social? How much is too much posting? We asked veterinary social media marketing coach Cheyanne Flerx to weigh in.

Do you have a superstar on your team you’d like to take over your social media? Set them up for success by following these steps from veterinary social media coach Cheyanne Flerx .