Mark Thompson, DVM, MBA, CCRP, discusses the importance of marketing through effective and focused communication. Low-cost staff holiday gifts, more virtual options for Connexity 2021, and Dear AAHA tackles the question of how to deal with angry clients.
Genetics, in utero stresses, and poor maternal nutrition may affect physical and psychological development. 37,42,43 Personality in kittens is strongly influenced by the tom and is thus genetic in nature rather than observed or learned. 44 Important aspects of kitten behavior are learned from the queen, including acceptance of foods, toileting habits, substrate preferences, and a fear response to other species (including people and dogs). 35,43,45
Abstracts from issue 57.2 of JAAHA, Journal of the American Animal Hospital Association .
This spring’s veterinary graduates have had a year like no other, going from “virtual reality” to a reality still not close to what had been the norm before the COVID-19 pandemic.
Every veterinary practice should have a documented ICPB program . At a minimum, this should be a collection of agreed-upon basic infection control practices and accompanying SOPs, growing into a formal manual incorporating specific staff education and training, client education, surveillance, and compliance programs.
Overview of environmental recommendations for a veterinary practice.
Designing animal hospitals is a pretty specific architectural niche. “There are a few firms around the country that do it [but] it’s extremely specialized,” says Sean McMurray. McMurray, AIA, NCARB, is a principal architect and partner at Animal Arts, a Boulder, Colorado-based architecture firm that specializes in designing veterinary hospitals and animal shelters from the ground up. And while a few firms around the country may do it, Animal Arts is arguably the best-known.
A Feb. 8 incident that left a Colorado morning news anchor hospitalized and sent a Mastiff to animal control is raising discussion about canine aggression and how to interpret dog behavior. The Argentine Mastiff bit Kyle Dyer, a morning news anchor, on the face as she was doing a story about the dog’s rescue from an icy pond by a firefighter the day before. Dyer was taken to the hospital and the dog impounded at the Denver Animal Shelter. The owner was cited for failure to have his dog on a leash when the dog fell into the pond, and for failure to have a vaccinated dog. Dyer was bitten as she bent her face down to nuzzle the dog’s head. Debra Horwitz, DVM, animal behavior specialist and former president of the American College of Veterinary Behaviorists, presented her insights on canine aggression in "Understanding Canine Aggression" at the North American Veterinary Conference (NAVC) in Orlando, Fla., in January. Aggressive behavior such as biting or growling, Horwitz said, is a normal part of a dog’s repertoire, and is used as a tool to change a circumstance. "Most aggression is motivated by fear and anxiety, not dominance," Horwitz explained.
Unfortunately, most businesses are at least somewhat susceptible to thievery and embezzlement. But how prevalent is embezzling in the veterinary world? Recently, AAHA NEWStat and Trends magazine surveyed a sampling of AAHA members to see how bad this problem is, what kinds of issues people are having, and what measures they have taken to respond to this threat. About 86 percent of respondents said their practice had been a victim of embezzlement, however, less than 30 percent said they had won a criminal or civil case against the thief. Most respondents (83 percent) reported that money was the thing that was stolen. Drugs and supplies each accounted for about 32 percent of stolen goods; services, 13 percent. Of those who responded, roughly one-third reported that the approximate dollar amount of the theft or embezzlement was less than $1,000. A quarter lost between $1,000 and $5,000, and only about 6 percent said they were embezzled out of more than $100,000. Close to 90 percent of practices who responded were general practices, and a majority (28 percent) reported annual revenues of more than $2 million. About 42 percent had between 10 and 20 staff members working at the practice. More than half (55 percent) said the front office staff was responsible for the theft, followed by veterinary assistants (35 percent); and practice managers/hospital administrators at 14 percent.