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April 30, 2022

Have You Thanked a CSR This Week?

Everyone in a veterinary hospital works hard, but there’s a special kind of grit needed to work in client services – where that grit most often needs to be delivered with a smile.

July 15, 2022

How to reduce employee theft

Seventy-five percent of employees have stolen from their employer at least once, according to the US Chamber of Commerce. And sadly, veterinary staff are no exception—in a 2010 AAHA survey of AAHA-accredited practices, 86% of respondents reported that employees had stolen from the business.

May 21, 2020

It’s (weirdly) a good time to hire

It might seem counterintuitive, but the current pandemic could be your chance to snag the perfect employee. Human resources specialist and author Karen Parker, DVM, tells you how.

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