Each month in NEWStat, we will highlight an article from the upcoming issue of Trends magazine. To meet the growing expectations of veterinary clients, it’s important to understand new deal-breakers that may drive people away and what strategies customer service researchers have pinpointed that correlate with the greatest gains.
Each month in NEWStat, we will highlight an article from the upcoming issue of Trends magazine. “He’s one of those dogs that needs a job,” Stacia Smith said as she described her dog Max. Smith adopted the now-10-year-old mixed-breed dog from a shelter when he was a puppy, and he has excelled in agility ever since. “He’s a little hard on his body,” explained Smith, who lives in Tamaqua, Pennsylvania. “Ever since he came home, he’s been an on-the-go dog.”
Each month in NEWStat , we highlight an article from the upcoming issue of Trends magazine . There's never a dull moment in a veterinary general practice, as patients are seen from the moment the doors open until long past what should be the end of the day. So where does behavior medicine fit in?
Each month in NEWStat, we will highlight an article from the upcoming issue of Trends magazine. Laboratory services provided at veterinary hospitals continue to evolve. Just look at the changes over the last 40 years: Parvo used to be identified by clinical signs and nearly absent white cell count, and red blood cell counts were done by a human (using a hemocytometer). Now, blood samples are simply placed into a piece of equipment to produce the counts. Evolution can be a good thing. New tests are being developed for old diseases, and new diseases are requiring new tests. The way diagnostic lab services are provided is evolving, and it is not slowing down.
A veterinary education does not often come with instructions on how to care for the humans on the other end of the leash. Fortunately, Connexity by AAHA keynote speaker and UnMarketing president Scott Stratten has an important (and refreshing) message for veterinary professionals in this predicament: Believe it or not, you’re not as far behind as you think.
Each month in NEWStat, we will highlight an article from the upcoming issue of Trends magazine. If getting cats in the door of your veterinary hospital is like, well, herding cats, you’re not alone. Statistics from the Bayer Veterinary Care Usage Study III: Feline Findings, conducted in collaboration with the American Association of Feline Practitioners (AAFP) in 2012, showed that only half as many cats receive annual exams as dogs—and most new feline patients who do visit the veterinarian don’t return.
Each month in NEWStat , we highlight an article from the upcoming issue of Trends magazine. Offering multiple payment options to clients can help forge stronger relationships, create a more profitable and efficient business, and ultimately let you focus on providing quality veterinary care. This article discusses the various ways clients can pay, including pet insurance, wellness plans, nonprofit programs, and payment plans.
For many pet owners, summer means relieving the heat by letting their pups swim in lakes, rivers, or ponds. Along with the standard water-safety steps you give your clients, there’s something else you might want to mention.
Six expert tips from AAHA-accredited practices from Exceptional Customer Experience: 80 Tips for Compassionate Care, Clear Communication, and Authentic Client Connections .
Clients interested in homemade diets need advice to avoid nutrient deficiencies or excesses that happen all too easily.