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Jeff Cheek, LVT, steps in wherever needed and works tirelessly to help All Creatures Animal Hospital succeed in these trying times.

AAHA board director Mark Thompson, DVM, CCRP, weighs in on wellness plans and their importance to veterinary practices. Also in this issue: Ideas for using the AAHA publicity toolbox, a call to connect on the accredited member Facebook page, call for Practice of the Year award entries, Dear AAHA recommends resources for waiver forms, and a primer on AAHA guidelines.

With more than 18 million adults identifying as part of the LGBTQIA+ community, and 7 out of 10 being pet owners, adopting inclusive policies can lead to greater client satisfaction.

The veterinary profession prides itself on addressing the health and welfare needs of its patients but that’s not always the case with employees. Professionals we talked with pointed out the impacts of these experiences and how change is overdue.

Despite the challenges of the pandemic, BlackDVM Network, an online community created to empower Black veterinary professionals, has continued to grow and thrive.

Burnout isn’t a medically recognized condition—you won’t find it in the  Diagnostic and Statistical Manual of Mental Disorders , for example. But according to experts, it’s a very real condition.

When it comes to workplace culture, it’s tempting to focus primarily on the behavior and attitudes of veterinary practice team members. But given the link between practice culture and patient safety, it’s risky to ignore the importance of client interactions, too.

For any organization, one of the only things more important than hiring the best employees is retaining them. This article offers 5 steps for hiring the best candidates—and retaining them—in 2023.

Dermot Jevens, DVM, secretary/treasurer on the AAHA Board of Directors, writes on the profession’s responsibilities in terms of promoting diversity and equity. Dear AAHA looks into the question of bringing kids to work, AAHA staff thanks members to mark AAHA-Accredited Hospital Day, and the new 2021 AAHA Nutrition and Weight Management Guidelines for Dogs and Cats are out!

Saint Francis Veterinary Center in Woolwich Township, New Jersey, is the 2019 AAHA-Accredited Practice of the Year. The staff of the practice surprised the founder, Mark Magazu, DVM, by applying for the award and keeping the nomination a secret until Connexity by AAHA in Indianapolis, Indiana. This article explores Magazu’s vision and the legacy he inspired, featuring interviews with two of his children, members of the staff, and a loyal client of more than 30 years.