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September 10, 2019

Ding! Dong! . . . calming frenzied, front door behaviors

Most dogs overreact to the ding-dong sound, writes Annie Phenix. Someone at the door can be really exciting or really scary for them. Phenix offers tips for training alternative, less disruptive behaviors when dogs hear the ding-dong sound.   

June 01, 2021

Simple dos and don’ts to help prepare clients for a great experience

Whether it’s a client you’ve known for years or a client you're meeting for the first time, a curbside visit could be a whole new experience. As practices have adapted and perfected workflows, there are some things their teams are doing (and not doing) to deliver a positive experience, every step of the way.

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