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The culture and relationships within a veterinary practice may have a significant impact on the success of a veterinary hospital, according to survey data revealed during the American Animal Hospital Association 2016 State of the Industry presentation. The AAHA 2016 State of the Industry, which was presented during the AAHA Austin 2016 Yearly Conference, examined data from a fall 2015 survey AAHA conducted with the Daniels College of Business at the University of Denver that studied organizational culture in veterinary practices.

A NEWStat survey of AAHA practice owners and managers shows that although the general health of the industry remains strong, significant percentages of practices are facing potential financial pitfalls. The survey, conducted in early December, asked a series of questions about how the credit crunch is affecting veterinary practices. One out of three practices said they are not able to fully cover monthly operating expenses with monthly income, and nearly 40 percent said they regularly or occasionally need to negotiate delayed payments to suppliers. Nearly a quarter of practices surveyed said they sometimes need to use personal cash to finance normal operating expenses, and three out of four practices reported having to use business credit cards to cover operating costs.

Everyday products dangerous to pets

“Pain jeopardizes the human-animal bond,” says Ralph Harvey, DVM, MS, DACVA. “[It] jeopardizes everything [veterinarians] seek to achieve.” September is Animal Pain Awareness Month, and Harvey talked to NEWStat about the importance of pain management in strengthening the human-animal bond, and offered a great tip on how front office staff can help.

How do we treat our credentialed technicians like the skilled and capable professionals they are? Three technicians talk to Central Line: The AAHA Podcast about trust, empowerment, and a true living wage.

Much of the coursework and clinical rotations in veterinary school focus on gold-standard care, but this “ivory tower” approach limits the exposure of students to cases where alternative treatment plans are pursued, or even discussed. That’s why we must continue to talk about spectrum of care.

Are your clients and team frustrated by high phone call volume? Some upfront planning and simple strategies like phone trees, on-hold messaging, and auto texts can help. Start with an honest look at how easy (or not) it is for your clients to reach you.

A cross-disciplinary approach aims to turn veterinary students at the University of Arizona College of Veterinary Medicine into “day-one-ready” practitioners through hands-on learning and mentorship.

Get your questions answered in this advice column by veterinary social media marketing coach Cheyanne Flerx ! In her first column, s he says your best social media platform depends on your clients’ demographics , your bandwidth, and your goals.

Many factors can interfere with our comfort or ability to offer a spectrum of care. Examining these barriers and how to overcome them is the first step in broadening the use of spectrum of care approaches.