AAHA immediate past president Pam Nichols, DVM, CCRP, talks about changing your narrative, and making a positive change in your practice and life. Also, Dear AAHA answers a question about radiology training, and, an introduction to AAHA Community.
Tracy Pinsky, Veterinary Assistant at Veterinary Medical Center, Easton, Maryland, is the May 2022 EOTM Winner!
In determining what you post on social media, it should not only reflect your brand—your culture and the feel of your practice—but also serve a purpose.
Money and marketing. They look different, but their deep-down goals are the same: to make your practice profitable, to increase revenue, and to maintain cash flow.
Mike Petty, DVM, reviews three different AI and algorithm-assisted veterinary diagnostics systems: a system that reads radiographs, one that diagnoses pain, and another that diagnoses internal medicine problems.
News briefs from across the industry and beyond. This month's articles include: First Middle Ear Ultrasound on a Cat 5 Strategies for Building Employee Loyalty CAPC Releases 2022 Pet Parasite Forecasts and more!
Becky Clowers, CVT, Veterinary Technician at Hawthorne Animal Hospital in Glen Carbon, Illinois, in the June 2022 EOTM Winner!
Pet ownership among seniors is also on the rise. Yet while many older Americans enjoy having pets and reap the health benefits of compassion animals, the reality is that caring for a pet can become more challenging with age.
Much has been said of the challenges veterinarians and veterinary technicians have faced during the pandemic, but little has been said about the customer service representative (CSR) team members who face a daily onslaught of problematic clients. They are cursed at, berated, hung up on, and sometimes physically threated when clients don’t get their way.
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