In her new book, Hospitality in Healthcare, Debbie Boone, CVPM, demonstrates how shifting to a hospitality-driven mindset can transform the clinic experience for practice teams, clients, and patients.
Growing up with restaurateurs for parents, Debbie Boone, CVPM, learned firsthand how exceptional hospitality garners loyal clients and transforms the lives of employees—and she wants healthcare professionals to reap those benefits.
This week: A congressman’s pet rabbit flies at taxpayer expense, Smucker recalls some cat food, and a big, red dog gets a reboot.
The American Animal Hospital Association's position regarding meeting the cost of pet care.
Petplan pet insurance is accepting nominations for its 2014 Veterinary Awards, which will recognize the profession's top individuals and practices. The company will choose finalists from among those nominated and invite them to the awards dinner at the 2014 Western Veterinary Conference.
If you live in a part of the country where your water has a high mineral content, also called “hard water,” not only will you use more laundry detergent when washing kennel blankets. You may also see a higher number of urinary health conditions. On April 7, Trupanion, a pet insurance company, released data that linked urinary health conditions in pets with hard water ratings in U.S. cities, as identified by the Environmental Protection Agency (EPA).
Offering multiple payment options to clients can help forge stronger relationships, create a more profitable and efficient business, and ultimately let you focus on providing quality veterinary care. This article discusses the various ways clients can pay, including pet insurance, wellness plans, nonprofit programs, and payment plans.
Pet insurance company Trupanion announced that in addition to covering 100 percent of the medical bills for service dogs owned by U.S. veterans, it has simplified and expedited the process by which veterinarians are reimbursed for caring these service dogs.