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February 27, 2023

Vet Teams IRL: Gustavo Carerra

In the Vet Teams IRL series, we meet V eterinary A ssistant Gustavo Carerra at Bronx Veterinary Center in New York City.

March 09, 2023

How we say it matters: Relationship-based communication gets the best outcomes

For the best outcomes, clients need to first understand their options. That means that they fully comprehend the financial, physical, and emotional commitment s required by each option presented, as well as the potential outcomes , risks , and benefits. Relationship-based c ommunication skills are key to these conversations.  

March 24, 2023

Work as a team to communicate a spectrum-of-care philosophy to clients

Your “philosophy of practice” is communicated both verbally and nonverbally by all members of the veterinary team. Practices with a spectrum-of-care mindset reinforce the team’s shared values in every conversation, whether the client is interacting with a CSR, tech, or veterinarian.

March 29, 2023

Women’s History Month: 15 to watch in 2023

In honor of Women’s History Month, here are 15 vet med professionals to watch in 2023, selected by NEWStat and the Women’s Veterinary Leadership Development Initiative (WVLDI).

April 15, 2023

Let's make this all about you

Are you on the struggle bus? Practice owner Jenn Galvin has a message about facing burnout as a leader, and the importance of prioritizing self-care.

May 25, 2023

Embracing the power of checklists with Stephen Cital

What do two pain-management and anesthesia experts talk about when they get together? It all starts with checklists. Tasha McNerney interviews Stephen Cital about how the field has changed from the old-fashioned belief that “animals don’t feel pain” to where we are today.

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