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Help owners better budget for preventive healthcare—and increase their openness to scheduling routine visits—by offering monthly payment preventive healthcare plans. Partners for Healthy Pets has an easy to understand, step-by-step manual that walks you through the entire process.

Learn how to let go of painful emotions Start by becoming more aware of your thoughts and feelings so you can accept and embrace them. Then eliminate judgement by stopping yourself from labeling your feelings as good or bad and accepting them just as they are.

Each month in NEWStat , we highlight an article from the upcoming issue of Trends magazine. Offering multiple payment options to clients can help forge stronger relationships, create a more profitable and efficient business, and ultimately let you focus on providing quality veterinary care. This article discusses the various ways clients can pay, including pet insurance, wellness plans, nonprofit programs, and payment plans.

The American Association of Feline Practitioners (AAFP) announced last week the results of its 2017 Cat Friendly Practice (CFP) Survey. Launched in 2012, the Cat Friendly Practice program is a worldwide collaboration of feline experts who provide guidelines with recommendations specifically for cats. The AAFP was the first major veterinary organization in North America to implement a coordinated approach to minimize stress associated with veterinary visits for cats, caregivers, and the veterinary team.

Today, pet owners rely heavily on the Internet to evaluate and choose veterinary care providers. That’s why a website that speaks to potential clients is critical. Luckily, there are some free resources to help. Partners for Healthy Pets (PHP), an alliance of 100+ veterinary associations, veterinary colleges, and animal health companies focused on preventive care led by AAHA and the American Veterinary Medical Association (AVMA), has developed a free, downloadable Internet Strategy Implementation Series to help your practice with its website and social media.

SmartPulse surveys, while non-scientific, offer some insight into our behaviors. This summary shares results of how survey participants deal with impatient customers. One of the biggest challenges participants face is unexpected interruptions.   

Has your hospital ever turned away a patient because, as much as you wanted to help, you simply couldn’t cover the expense? The AVMA has a solution that's like having your own in-house 501(c)(3) charitable foundation. 

Sometimes, a huge gap exists between what a veterinarian tells a client and what the client actually hears. For example: 73% of practices assess dogs for pain but only 45% of clients believe they do.

Whether you’re a practice manager, practice owner, or human resources professional, there’s no escaping it: in today’s environment, your role is integral to managing healthcare costs and employee benefits for your practice and staff.

Living through a pandemic is really, really exhausting. The mental health risks are real. That means radical, relentless self-care is more important than ever, so we asked a therapist to help think through and potentially reframe concerns veterinary teams likely feel as the days and weeks living with the threat of COVID-19 wear on.