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Veterinary e-commerce

Online retail (e-commerce) is increasingly important for pet-related businesses, including veterinary practices. Growth in online shopping for pet products comes from consumers of all ages, so these opportunities can be found regardless of client demographic. This booklet was created to help veterinary practices understand and take part in the e-commerce landscape.

Inside AAHA: December 2019

Adam Hechko, DVM, discusses the importance of using baseline diagnostics as a tool for better patient care. "Dear AAHA" addresses the question of releasing client information to law enforcement, AAHA’s pharmacy standards are highlighted, and ways to show your team some love this holiday season.

Notebook: December 2019

Collaboration on a critical patient leads to a good outcome, potential new osteosarcoma therapy for dogs and kids, pets help with depression after the loss of a spouse, CDC Salmonella update, texting with clients, strategies for retaining younger employees, communication with employees who mess up, and help for stressed-out vets.

Game On! Tired of Presentations? Design Your Own Board Game Instead

Board games have multiple learning advantages and offer some unintentional benefits, such as reduced stress and increased motivation to learn (because you want to win the game!). If you’ve ever gotten frustrated over the failure of your staff to learn a new accounting process or practice protocol quickly, perhaps it’s time to turn off the slide deck and create your own board game.

Combat the Staffing Struggle: Offer These 8 Perks to Attract and Retain Your Dream Team

Hiring and retaining talented and reliable staff is often cited as the biggest challenge faced by today’s practice managers and owners. Your practice team’s ability to thrive and provide the high-quality care that all pets deserve depends on your ability to attract and keep the best team members. Use these eight perks to attract and retain your dream team.

Greatness from the Ground Up: 2019 AAHA-Accredited Referral Practice of the Year

Pet Specialists of Monterey owner and founder Greg Marsolais, DVM, MS, DACVS, knew he wanted to open a referral hospital that adhered to the highest standards of veterinary excellence. So he built it from the ground up to be an AAHA-class referral hospital. Their strict adherence to AAHA principles is one of the reasons Pet Specialists of Monterey was named the 2019 AAHA-Accredited Referral Practice of the Year.

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