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AAHA President Margot K. Vahrenwald, DVM, CVJ, digs into the stresses and opportunities of tough behavior cases, and the AAHA Community tackles the question of whether practices should share AAHA’s mandatory standards with clients.

AAHA President-elect Mark Thompson DVM, MBA, CCRP, shares how he learned that vets are people helping pets, but also people. AAHA Community asks: Do you charge for online prescription requests?

AAHA treasurer Dermot Jevens, MVB, DACVS, discusses the importance of having a team that is well-prepared to face any type of emergency or disaster. AAHA Community discusses the best ways to handle inactive clients and pets.

AAHA director Cheryl Smith, CVPM, weighs in on the challenges of recruitment and the need to encourage technicians’ professional development. AAHA Community asks how to re-assign caseloads after a veterinarian leaves the practice.

Adam Hechko, DVM, AAHA’s immediate past president, talks about the challenges of staffing and recruitment. The Community answers the question of how you handle a scared or skittish patient.

Lynn Happel, DVM, AAHA board member, talks about the challenges of staffing and recruitment. The Community gives advice on being a new veterinary assistant.

Margot Vahrenwald DVM, AAHA’s president for 2022–2023, shares an anecdote that illustrates the toll that poor mental health can take on a team, and how a caring attitude can unite the team. The Community shares memories of accreditation and its importance, 90 years after AAHA began.

AAHA president-elect Mark Thompson, DVM, CCRP, challenges you to ask yourself: “Are you thriving?” And if you own a practice, are you empowering your employees to thrive? The Community asks for some effective ways to communicate with staff.