Pets have been indirect victims of increased household chemical use. The Pet Poison Helpline reports a 100% increase in calls about the misuse of cleaning items compared to last year.
As practices have adapted and perfected curbside workflows, there are some things their teams are doing (and not doing) to deliver a positive experience, every step of the way.
For animal hospitals across the country, the coronavirus crisis put an abrupt stop to “pet care as usual.” Although many veterinary care centers are navigating significant challenges, this uncertain time has also created new opportunities.
As the situation with COVID-19 (coronavirus) continues to evolve, it may feel like a roller coaster as you work to add precautionary measures and stretch resources for care.In this environment of safe distancing and new ways of working, collecting payment raises additional concerns.
Due to the coronavirus (COVID-19), economic uncertainty and concerns about cost of care are now the focus for many of your clients. Being proactive in communicating with clients about cost and payment options can help build trust, earn loyalty, and strengthen your relationships.